Customer Sales Advisor

Job description

We've opportunities in our Bathgate office for experienced outbound Customer Sales Advisors. These roles will see you calling homeowners to promote energy-efficiency upgrades, and convert qualified opportunities into appointments and sales.
Key Responsibilities
Make high-volume outbound calls to promote energy-efficiency upgrades to homeowners.

Assess customer needs through effective questioning and identify suitable solutions.

Explain products, benefits, costs and value to drive customer interest.

Generate qualified appointments and sales opportunities.

Build rapport, handle objections and convert enquiries into sales.

Follow up leads to maximise conversion rates.

Maintain accurate CRM records of customer interactions and outcomes.

Ensure all activity complies with company policies, regulations and data protection requirements.

Key Skills & Experience
Previous outbound/ telesales, contact centre or target-driven sales experience.

Confident communicator with strong telephone sales skills.

Ability to quickly build rapport and trust with customers.

Strong questioning, listening and objection-handling skills.

Comfortable discussing pricing and costs.

Results-driven with a proven focus on achieving targets.

Resilient and motivated in a high-volume outbound environment.

Accurate CRM and data-entry skills with strong attention to detail.

Experience in home improvements, energy, utilities or construction sales is advantageous.

What we offer
£28,500.00 per annum- 37.5 hour week

Pension scheme, Life assurance & access to flexible benefits scheme.

32 days annual leave (Inc. Statutory bank holidays, Christmas/New Year Closure)

Employee Assistance Programme with 24 hours telephone and online access

Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more)

About Sureserve:
At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 850 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.
Working with an Equal Opportunity Employer
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe t...

Extra information

Status

Open

Education Level

Secondary School

Location

Bathgate

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English