Internal Sales Assistant

Job description

Join Our Family Business – Sales & Warehouse Assistant
D Zambelis Ltd is an established, family-run business based in South Woodham Ferrers, Essex. We specialise in supplying professional tools, equipment and consumables to the stone industry throughout the UK for over 30 years.
We are looking for a friendly, reliable and enthusiastic person to join our small team in a varied role combining office administration, customer service, sales support and warehouse duties.
This is not a traditional warehouse position or a desk-only office job. You will spend approximately half your time working in the office and half in the warehouse, often moving between the two throughout the day.
We are particularly interested in someone who is confident using computers, comfortable speaking with customers on the telephone, well organised and willing to learn. Previous warehouse experience is not essential, as we can teach you our products and warehouse procedures.
As a family business, we offer a friendly and informal working environment where everyone helps one another. We take pride in our customer relationships and the service we provide, and we are looking for someone who wants to become a valued member of our team.
If you enjoy variety, take initiative and like being part of a busy, hands-on business, we would love to hear from you.

Your Day-to-Day Responsibilities
This is a varied position combining approximately 50% office duties and 50% warehouse work. You will regularly move between the two areas throughout the working day, depending on customer requirements and the needs of the business.
Office, Sales and Customer Service
Answer incoming telephone calls, assist customers and take accurate messages.
Process customer orders received by telephone, email and WhatsApp.
Use QuickBooks to enter orders, prepare estimates and invoices, and maintain accurate customer records.
Respond to customer emails and assist with general enquiries.
Prepare payment links and follow up on customer orders.
Track deliveries and communicate with customers and courier companies.
Welcome customers visiting our premises.
Gradually develop product knowledge to assist customers with sales enquiries and recommendations.
Assist with general office administration and support other team members.
Warehouse and Dispatch
Receive deliveries from suppliers and courier companies.
Check incoming goods against delivery paperwork, ensuring quantities and products are correct.
Label, organise and put stock away in the correct warehouse locations.
Pick customer orders accurately and check products before dispatch.
Pack a wide variety of tools, equipment and consumables, including fragile and awkwardl...

Extra information

Status

Open

Education Level

Secondary School

Location

South Woodham Ferrers

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English