Customer Service Coordinator

Job description

Customer Service Coordinator

Wellingborough

Are you organised, curious, and ready to be part of a friendly team in a growing, family-run business? We're looking for a Customer Service Coordinator to help keep our service operations running smoothly — you'll be the link between our clients, engineers, and suppliers, making sure jobs progress efficiently from start to finish.

About Us

We're Arolite, a nationwide facilities partner helping commercial kitchens run reliably, efficiently and sustainably for some of the UK's best-known brands.

We are proudly family-run, purpose-driven and genuinely invested in the people who work here. We have built a strong reputation over seventeen years, not just for the work we do but for the way we do it, with a national reach and a local heart, built on accountability rather than hierarchy.

About the Role

As a Customer Service Coordinator, you'll play a key role in ensuring our clients receive a professional, responsive, and reliable service. Your responsibilities will include:

Act as a first point of contact for clients, providing updates and responding to queries.

Produce client estimates, source, and order spare parts, and liaise with suppliers.

Proactively follow up on open jobs, ensuring progress through to completion.

Allocate jobs to engineers and communicate requirements clearly.

Schedule and coordinate planned maintenance visits.

Support engineers with the information and resources they need to deliver an excellent service.

Keep our systems up to date, maintaining accurate records and compliance.

Produce and maintain client and internal reports.

Support the wider service team with both routine and ad hoc tasks.

Provide out of hours support for our clients during evenings and weekends on a rota basis. (Once trained this involves being available to take calls and action them remotely, you do not need to be desk based).

You don't need catering industry experience — we'll teach you what you need to know. A natural curiosity about how things work and excellent people skills will help you thrive.

What You Will Bring

Previous experience in a customer service, administrative or coordination role

A methodical, organised approach with good attention to detail

Strong written and verbal communication skills

Comfortable using Office 365 and service management tools, and picking up new systems

Able to juggle tasks, stay calm under pressure, and meet deadlines

A team player who's ready to learn, adapt, and pitch in where needed

Comfortable providing out of hours cover on a rota basis after training

What You'll Get in Return

A varied and interesting role

Supportive team environment with regular feedback

Spacious, modern office with free parking

Competitive salary

Death in service cover

An open, honest culture where your ideas are valued

What We Value

A learning mindset — willing to ask questions, make suggestions, and develop

A focus on outcomes — solving problems, seeing the bigger picture, and delivering quality

A team spirit — open communication, collaboration, and shared success

Extra information

Status

Open

Education Level

Secondary School

Location

Wellingborough

Type of Contract

Full-time jobs

Published at

03-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English