Customer Service Advisor

Job description

Role Overview:

Otis is growing, and we are recruiting a Customer Care Champion working within our Inbound Call team, based in Leicester. The hours of work will be 8am -4pm.

Acting as the primary interface between our internal and external customers, you will be the first point of contact for customers who are facing an issue with their equipment.

On a typical day, you will:

You are the first point of contact for customers who are facing an issue with their equipment. This can be because passengers are trapped in the elevator or their equipment has a fault that requires a technician visit. Occasionally, customers may call for another query and need to be routed to the right Otis team. Please note you may be required to be on camera.

Your role in these situations is to:

Maximise the time you are available to receive customer calls throughout your working hours
Create work orders that capture the necessary information for the dispatchers to organise an appropriate technician visit
Quickly forward general queries to the right person
Handle your work efficiently as per the OtisLine KPI's
Maintain a high standard of quality when interacting with our customers, both internal and external
Manage emails and complete the correct action required
On occasion, CCC-Call Handlers may be asked to support other CCC teams, such as the Emergency Alarm desk.

What You Will Need to be Successful:

Excellent language, listening and communication skills
Customer-centric mindset and empathy for people
Resilience in handling stressful situations with ease and professionalism
Comfortable managing a large number of customer interactions under time-sensitive conditions
Living Otis behaviours and Otis Absolutes (Re.. Executing at Otis and Otis Absolutes)
Affinity using multiple IT systems

What's in it for you?

You will receive a employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards

We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what's next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of ...

Extra information

Status

Open

Education Level

Secondary School

Location

Leicester

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English