Inbound Customer Service Advisor

Job description

NWF Fuels are recruiting Customer Service Advisor to join our well-established, high performing, fast paced team, based out of our Yeovil office, initially on a 6 month fixed term contract to support our busy winter peak. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
Monthly Pay: £30,000 per annum
Fixed Term Contract: Initially a 6 month contract to support over the winter peak period with opportunity for extension/permanent
Shifts: Monday to Friday
Overtime: Any Saturday shifts are paid at an enhanced overtime rate
Holidays: 33 days per year including bank holidays
Progression Opportunities: Clear progression pathways across the wider group that operates 2 other business'
Training Opportunities: Funded, accredited courses.
Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
Shopping Discounts: Save with discounts at major retailers like Sainsbury's, Morrisons, Currys, Debenhams and more!
Travel Savings: Discounts on flights, hotels, and airport parking.
Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
Enhanced Policies: Enhanced maternity and paternity leave.
The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
Supporting the sales team by converting previous quotes to completed orders, order processing and managing payments .
Dealing with a high volume of customer calls over the peak winter period.
Recording all data accurately into our systems keeping customer records up todate .
What Will You Bring?
Previous experience in a customer focused role - telephone based would be advantageous
Friendly, approachable and confident telephone manner
Confident negotiation skills when working with customers to convert quotes into orders
Ability to provide unrivalled customer service and work to SLA's
Strong interpersonal skills with the ability build relationships both with customers and other internal de...

Extra information

Status

Open

Education Level

Secondary School

Location

Yeovil

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English