Customer Service Specialist

Job description

Essential Experience Required
To be considered for this role, you must have previous experience in at least two of the following:
Insurance industry roles
Call centre or contact centre environments
Office-based customer service
Working from home in a telephone-based customer service role
Unfortunately, we are unable to consider applicants without experience in two or more of the above areas.
About Sterling Insurance
Sterling Insurance, part of one of the UK's largest specialist motor insurance groups, is recruiting Customer Service Agents to join our expanding team.
If you're looking for a role that offers flexibility, full training and the opportunity to work from home, we'd love to hear from you.
Award-Winning Flexible Working
At Sterling Insurance, we understand that achieving the right work-life balance is important.
You can choose to work fully remotely from home or from our Bishops Stortford office, depending on what works best for you.
After completing training, you can choose to work either 30 or 35 hours per week, with the flexibility to manage your own hours and enjoy a smarter way of working.
Whether you prefer the convenience of home working or the buzz of an office environment, Sterling Insurance gives you the freedom to work in a way that suits you.

This is a telephone-based customer service role dealing primarily with incoming customer enquiries.
As a Customer Service Agent, you will provide a complete customer care service, helping customers with a wide range of insurance-related queries and ensuring they receive a professional, friendly and efficient experience every time they contact us.
A key part of the role is understanding our customers' needs, identifying suitable solutions and delivering excellent service while handling a variety of enquiries relating to their insurance policies.
Key Responsibilities
Handling inbound customer calls professionally and efficiently
Supporting customers with policy and insurance-related enquiries
Assisting customers with policy changes and general account updates
Educating customers on the options available to them before finalising a cancellation request
Building rapport and understanding customer circumstances
Providing excellent customer service and resolving customer concerns
Identifying suitable solutions to meet customer needs
Updating and maintaining accurate customer records
Maintaining high levels of quality and customer service
We're looking for people with excellent communication skills, a positive attitude and a genuine passion for helping customers.

https://www.sterling-insurance.co.uk/recruitment/

Training & Support
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Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow

Type of Contract

Full-time jobs

Published at

03-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English