Customer Services Manager

Job description

Are you an experienced and commercially minded Customer Services Manager who thrives on delivering exceptional customer experiences?
Do you enjoy leading and developing a team, building lasting client relationships and ensuring the smooth running of a busy working environment?
We have an exciting opportunity for a Customer Services Manager to take responsibility for a prestigious business centre in the heart of Birmingham.
As the Customer Services Manager, you will oversee the day-to-day operations of a busy serviced office centre, ensuring that clients receive an exceptional level of service and that the building is maintained to the highest standards. Working closely with a diverse range of businesses, you will take the time to understand their individual requirements, build strong relationships and identify opportunities to enhance their experience, whilst ensuring the centre operates efficiently and profitably.
In this varied and hands-on Customer Services Manager role, you will lead and develop a customer-facing team, providing ongoing support, training and guidance to ensure consistently high standards of service delivery. You will oversee daily operations, manage staffing requirements and conduct regular performance reviews, whilst taking responsibility for client enquiries, office move-ins and departures and ensuring all processes are managed professionally and efficiently.
With a strong commercial focus, you will play a key role in managing client renewals, negotiating agreements and identifying opportunities to maximise customer retention and revenue. Working closely with the wider sales and marketing teams, you will support the promotion of available office space, coordinate prospective client tours and monitor financial performance, including budgets, expenditure and revenue reporting. You will also take responsibility for the overall presentation and maintenance of the centre, overseeing suppliers, operational processes and health and safety compliance.
To succeed in this Customer Services Manager position, you will have a strong background in a customer-facing commercial environment, ideally with at least three years' experience, alongside proven experience of managing and developing a team. You will be commercially astute, confident negotiating with clients and comfortable taking ownership of budgets, performance targets and operational responsibilities. Previous experience within serviced offices, flexible workspaces or a similar business-to-business environment would be particularly advantageous.
This is a fantastic opportunity to join an established and forward-thinking organisation, taking ownership of a prestigious Birmingham city centre location whilst playing a key role in its continued success. Offering a varied and rewarding position with genuine responsibility, this role would suit an ambitious customer services professional looking to take the ...

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

03-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English