Receptionist

Job description

Job Profile:
Our reception team play a key role in providing a quality first impression for both FigFlex Offices and for the overall building.
The focus of a receptionist is to provide exemplary customer service and client satisfaction to both current and prospective clients, as well as working alongside the Centre Manager to drive the business, meeting the expectations and requirements of our clients, building tenants and FigFlex Offices.
We are currently looking for a Receptionist to join our successful team in Swindon, in a full time permanent basis.
Role Responsibilities:
Sales and Marketing
Ability to cover viewings in exceptional circumstance (full training on products to be provided)
Ensuring full product and service knowledge.
Actively promoting Additional Services and Short Stay Bookings such as: Meeting Rooms, Co-Working, Connectivity, Catering, Printing, Postage etc.
Customer Service
Providing a world-class front of house service to both the building occupiers and FigFlex business centre clients
Involvement in client move in / out procedures and completion of associated paperwork.
Ability to maintain a professional and customer obsessed culture.
Ensure preparation and maintenance of all client files / records.
Handling client enquiries and acting in a timely fashion, overseeing team dealing with day-to-day administration.
Facilitating the set-up of client's connectivity and telephony systems, providing support where necessary in conjunction with FigFlex Offices chosen providers.
Ensuring reception and all communal areas are welcoming, clean and tidy, safe and professional at all times.
Ensuring all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully training in the AV equipment to assist clients / customers.
Maintaining Standards
Ensure all security procedures are always maintained such as Contractor/Visitor Sign In Sheets
Conducting regular checks of FigFlex Offices and Building areas to ensure well presented and ensuring issues/defects are reported through the correct channel and updates chased until resolved.
Ensuring consumables are well stocked at all times in FigFlex Offices Business Lounges/Kitchens
Adhere to all company policies and procedures.
Finance
Liaise with financial controller for matters relevant to payments.

Extra information

Status

Open

Education Level

Secondary School

Location

Swindon

Type of Contract

Full-time jobs

Published at

03-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English