Business Support Receptionist

Job description

Job Description:

Job Title: Business Support Receptionist

Trust Location: Hampshire & Isle of Wight Healthcare NHS FT

Location: The Orchards, Unit 1-14 Locksway Road, Southsea PO4 8FE

Hours: 22.5 hours per week

Working Pattern: Wednesday- Friday ( No Exception)

Duration: 2 Months

Job Reference: 92035

Job Summary:

To have a friendly and professional ethos within the team/department and ensure the service users are the utmost priority. High-quality patient care is at the heart of this role.

To provide comprehensive, professional and efficient receptionist support to the service. Maintaining effective and efficient delivery of our services, including administrative duties for the Consultants, Clinical Staff, Team Leaders and Service Users.

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

* To provide receptionist duties as required. Including but not limited to being the first point of contact for:

• Telephone calls
• Visitors
• Central email inboxes
• Central referral sources e.g. Electronic Patient Record (EPR) systems
• Provide first point of contact for Service Users ensuring that opt in letters and appointments are booked within timeframes.
• The role will necessitate confidentiality at all times, with contact being face to face and via the telephone, requiring tact, sensitivity and reassurance at all times.
• Acting as first point of contact for all messages for the service and in a professional and polite manner. Assessing urgency of each message and using your initiative as to whether to seek guidance from team.
• Coordinate and organise actions arising from correspondence and ensure prompt and efficient response, as required, by the team/department staff.
• Coordination with other professionals, outside Agencies, legal staff, Trust staff etc and maintaining records.
• Use initiative, planning and organisational skills that this position demands in the delivery of general administrative duties:
• Photocopying, faxing, collating and distribution of documents as required;
• Accept, sort and distribute mail appropriately.
• Filing and retrieving notes from offsite;
• Scanning documents into Service Users electronic notes.
• To assist in the collection of data for the purpose of audit, research and service performance. Including updating and record information onto the Trust’s electronic systems and databases as required within Trust key target times e.g. E-rostering, data warehouse, RIO, SystmOne etc.
• Maintain admin systems and ensuring the wor...

Extra information

Status

Open

Education Level

Secondary School

Location

Hilsea

Type of Contract

Full-time jobs

Published at

04-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English