Internal Sales Executive

Job description

Internal Sales Executive - The Waterfront, Newburn Riverside, Newcastle Upon Tyne
Build customer relationships and grow sales with a market leader

Salary: Up to £30,000 basic (depending on experience) + lucrative bonus/OTE
Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme
Hours: 37.5 per week, Monday to Friday
Sector: B2B Packaging Distribution sales

Is this you
You're confident picking up the phone...You've made outbound calls to customers, you've worked to sales targets, and you get a real sense of satisfaction from turning a quiet account into a busy one. Most of all, you'd rather build long-term customer relationships than chase one-off sales. If that sounds like you, read on.

Unpack a rewarding sales career with Macfarlane Packaging
At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers and the planet. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. We're equally passionate about growing careers, and this is your opportunity to develop yours in a role where the relationships you build make a real difference to our sales success.

Your Role: Internal Sales Executive
Based in our Newcastle team, you'll work hand in hand with a field-based Sales Executive as part of a two-person team, sharing responsibility for a portfolio of customer accounts. While they're out on the road meeting customers, you'll be the voice of those accounts back at base: the first point of contact for enquiries, keeping orders moving, and making proactive outbound calls to existing, lapsed and under-utilised customers to uncover new opportunities.

This is a relationship-focused role rather than a telesales position, with a strong emphasis on understanding customer needs and providing ongoing support.

What You'll Be Doing Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
Working towards sales targets alongside your field-based Sales Executive
Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
Developing and maintaining strong customer relationships by understanding what each customer needs
Processing orders accurately and managing order progression through to delivery
Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
Collaborating with our purchasing and logistics teams to ensure ...

Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle upon Tyne

Type of Contract

Full-time jobs

Published at

04-11-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English