Customer Service & Logistics Coordinator (m/w/d)

Job description

Company description KWS UK Ltd. Is looking for a proactive and detailed-oriented candidate as a Customer Service & Logistics Coordinator (m/w/d) in Thriplow. In this role you will support the efficient delivery of UK seed sales and providing a high standard of service to customers. The position is responsible for accurate order processing and administration within SAP S/4HANA, coordinating deliveries and maintaining clear communication between customers, sales, production and external processors. The role requires a proactive, organised approach to managing enquiries, resolving issues and keeping orders moving, while taking ownership of daily tasks and contributing to improved accuracy, teamwork and operational efficiency. This job is full-time (35h/week) , hybrid mode (40% remote) is possible.

Job description Your Tasks:
Process customer orders, amendments, invoices and credits accurately in SAP S/4HANA.
Manage the shared orders inbox, ensuring all orders and enquiries are actioned.
Provide timely customer updates on stock, orders, deliveries and issues.
Liaise with Sales, Production, Multiplication and toll processors to coordinate fulfilment.
Maintain accurate stock, order and delivery records, escalating risks promptly.
Support trial and multiplication seed administration, samples and certification as required.
Administer returns, rebates and credits in line with agreed procedures.
Produce accurate sales-versus-budget and operational reports.
Take ownership of tasks and contribute to efficient processes and teamwork.

Required profile Your Profile:
Experience in customer service, logistics or sales administration;
Confident Microsoft Office skills; SAP desirable;
Ability to manage competing priorities and detailed transactions;
Commercial awareness and willingness to learn;
Licensed crop inspection and certification is a plus;
Agricultural or seed knowledge advantageous;
Driving licence is essential for external visits;
Customer focus, accuracy and accountability;
Strong written and verbal communication, organisation and prioritisation skills.

What we offer Our offer:
Key focus on professional and personal development. "Make yourself grow".
35 working hours weekly
30 days of annual leave plus bank holidays
Highly competitive Pension Scheme with 16% Company contribution and 1.2% minimum employee contribution
Life Assurance of three times annual salary
Income Protection Plan at 75% of salary for long-term illness and disability for a period of three years
Private Health Care Plan
Pro...

Extra information

Status

Open

Education Level

Secondary School

Location

Royston

Type of Contract

Full-time jobs

Published at

05-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English