Customer Service Advisor

Job description

Customer Service / Aftersales Advisor / Fair Oak (SO50) / £30K+ (DOE) & Benefits
Love cars and enjoy helping people? This could be the role for you!
Eclipse Car Sales is growing! Following our recent expansion into a new sales showroom, with over 200 cars in stock, we're looking for an enthusiastic, organised Customer Service / Aftersales Advisor to join our experienced team in Fair Oak.
You'll be the first point of contact for customers needing aftersales support, helping ensure their experience remains first-class long after they've driven away. From arranging workshop appointments to keeping customers informed about repairs, you'll play a key role in delivering a smooth, professional service.
What You'll Be Doing as the Customer Service / After Sales Advisor
Booking vehicles into the workshop and gathering essential information to help technicians diagnose and resolve issues.
Keeping customers updated on repair progress, explaining work required and providing realistic timescales.
Handling aftersales enquiries and resolving customer concerns, with support from the Aftersales Manager.
Arranging workshop appointments and managing courtesy car bookings.
Obtaining customer authorisation and payments for repairs.
Working with the Aftersales Manager to assess warranty claims and chargeable repairs.
Supporting the wider team with sales enquiries where appropriate.
Carrying out general forecourt duties, including moving vehicles and taking cars for MOTs and workshop visits.
What We're Looking For
We're looking for someone who is customer-focused, confident on the phone and comfortable working in a busy automotive environment.
Ideally, you'll have:
Good automotive knowledge and an interest in cars.
Excellent communication skills and a professional telephone manner.
Strong IT skills, including Excel, with the ability to learn new systems quickly.
Excellent organisation skills and the ability to manage multiple tasks.
A proactive, self-motivated approach and a commitment to delivering great customer service.
Previous experience in a similar role would be an advantage, but it's not essential if you have a good understanding of cars and the right attitude. You'll work closely with the Aftersales Ma...

Extra information

Status

Open

Education Level

Secondary School

Location

Southampton

Type of Contract

Full-time jobs

Published at

05-11-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English