Customer Service Advisor

Job description

Patient Service Advisor
Location: Rochdale, Greater Manchester
Salary: £12.71 per hour, paid weekly - every Friday
Contract: Full time, temporary to permanent opportunity

Our client a specialist provider of diagnostic and healthcare solutions. Their aim is to make collaborate with the NHS and better patient care and services by offering a diverse array of specialist medical and healthcare services and treatments and diagnostics.

This is an onsite role in Rochdale so successful candidates must be able to commute there.

What you'll be doing -

Handle inbound and outbound calls from patients regarding booking or managing their service appointments or additional follow up treatments or care

Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.
Liaise with patients to encourage attendance
Accurately document patient interactions, feedback, and follow-up actions where required
Strive to meet performance targets to enhance personal development

What we're looking for -
You'll be warm, friendly and positive in nature and pride yourself on excellent customer service

Excellent written and verbal ability
Someone who is approachable, dedicated and hardworking
A people person - someone who enjoys working alongside and helping others

Ability to handle sensitive conversations with empathy and resilience.

Hours:

Working on a rota basis between Monday - Friday, NO WEEKENDS; opening hours of 8am-8pm. Please see an example rota below:
Week 1: 8am-4pm
Week 2: 9am-5pm
Week 3: 10am-6pm
Week 4: 12pm-8pm

Salary:
Offering £12.71 per hour, paid weekly every Friday

Previous experience within a customer focused role is key, this could be from a variety of backgrounds! If you're interested, apply now and we'll be in touch!

JDRCC
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

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Extra information

Status

Open

Education Level

Secondary School

Location

Rochdale

Type of Contract

Full-time jobs

Published at

05-11-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English