Support Worker /Assistant Resident Coach in Luton

Job description

Support Worker (Assistant Resident Coach)

Salary: £25,000 - £26,000 – dependent on experience

Permanent, Full time

37hrs a week including approximately 1 in 4 weekends.

Mixed Shift Patterns 7am-3pm, 11am-7pm, 9.30-5.30pm

Full clean driving licence and access to your own vehicle for work purposes required.

Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join an established company.

Purpose:

As an Assistant Resident Coach you will be the primary supporter for residents working with the Resident Coaches to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team.

Responsibilities:

• Comprehensive delivery of the service to residents.
• Work in a psychologically informed way, coaching residents in a person-centred way.
• Working collaboratively with the Resident Coaching Team to support each other to ensure that residents always receive a consistent standard of positive attitude and appropriate behaviour in the delivery of the service.
• Conduct holistic assessments of new residents following referrals, devise and implement support plans and risk management plans.
• Conduct daily recordings to evidence the support given and ensure the internal system reflects any changes relating to the resident.
• Efficiently liaise with other professionals when needed such as social workers, solicitors, translators, police and education providers.
• Conduct daily coaching sessions.
• Support all residents on-site and manage your own case load of clients by organising and conducting coaching sessions, attending professionals’ meetings, making referrals to external agencies if needed and offering person-centred support.
• Think creatively and practically to deliver the best possible support.
• Provide assistance relating to benefit claims and personal contribution charges.
• Support residents to learn independent life skills to enable a successful, planned move-on into the community.
• Participate in reflective practice sessions with the team with regards to supporting residents with complex needs.
• Utilise knowledge, skills and experience to recognise difficult or challenging resident situations and use appropriate skills to support colleagues to influence and bring about positive change to the residents’ behaviour.
• Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
• Attending networking and partnership meetings to gain support and ideas from external organisations.
• Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
• Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status.

Skills / Experience

• Working with vulnerable people
• Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
• Psychological insight
• Diversity/equalities
• Empathy
• Personal resilience
• Listening skills
• Excellent communicator - building trust
• Creative thinker, problem solver
• Confident decision maker
• Self-motivated/accountable
• Self-management/collaboration with others
• Planning skills
• Excellent literacy
• Good IT literacy, digitally inclusive

Extra information

Status

Open

Education Level

Secondary School

Location

Luton

Type of Contract

Part-time jobs

Published at

01-09-2025

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English