Head of Client Change, Pension Administration in Bristol

Job description

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We offer a great chance for a new Head of Client Change role on our Pension Administration Leadership Team.

This position plays a vital role in leading administrative functions within the division; ensuring clients receive the needed expertise and support for their strategic goals efficiently.

• Operational Management: Oversee daily operations, implement policies, and supervise performance metrics to ensure efficiency.
• Team Leadership: Lead, mentor, and develop a high-performing team, conducting regular reviews and fostering collaboration.
• Commercial Focus: Drive market understanding and achieve annual revenue targets.
• Process Improvement: Identify and implement process enhancements, streamline workflows, and leverage technology for optimisation.
• Compliance and Risk Management: Ensure regulatory compliance, manage risks, and conduct audits to maintain operational integrity.
• Client Service: Deliver exceptional client service, resolve issues promptly, and collaborate to enhance client experiences.
• Reporting and Analysis: Prepare operational reports, analyse data trends, and develop strategies to improve efficiency.
• National Initiatives: Coordinate and deliver national projects and events, ensuring successful outcomes and client satisfaction.
• Travel and Liaison: Travel across the UK to oversee operations and annually to India to support team integration and teamwork.

Person Specification:

• We are seeking an experienced professional with over 5 years of expertise in pension administration management.
• The ideal candidate should demonstrate a successful history of coordinating and supervising multiple teams efficiently, with expertise in prioritizing countrywide initiatives and event teams being beneficial.
• Proficiency in regulatory standards and conformity within the pension field is a must. Pension Qualifications, PMI, CPA or equivalent is desirable.

Key Skills and Competencies:

• The successful individual will demonstrate exceptional leadership and team management skills, with a talent for motivating and developing team members.
• They should possess excellent problem-solving and decision-making abilities, alongside strong communication and interpersonal skills to cultivate relationships across all organisational levels.
• Proficiency in administrative management software and tools, along with analyzing data and generating detailed reports for senior management, is vital.

Personal Attributes:

• We seek someone who is exceptionally organized, detailed, forward-thinking, and creative, committed to continuous improvement.
• You should be capable of working both independently and collaboratively within a team, adapting to changing priorities and deadlines with ease.

Additional Requirements:

• The role involves travel to administration offices across the UK and annual visits to India.
• A strong dedication to providing outstanding customer service and happiness is critical, as well as the capacity to recognize cultural differences and operate effectively in a global environment.

#LI-TM2

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with

TAGlobalSupport@ajg.com

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Extra information

Status

Open

Education Level

Secondary School

Location

Bristol

Type of Contract

Part-time jobs

Published at

12-10-2025

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English