Product Strategy & Customer Insight Lead in City of London

Job description

Product Strategy & Customer Insight Lead (EdTech / Assessments)

London Hybrid / Remote (UK-based)

£60-65k + benefits

We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning.

As Product Strategy & Customer Insight Lead, you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business.

You’ll:

• Own and evolve the product roadmap, aligning tech with customer needs
• Conduct deep discovery with training providers to uncover pain points
• Drive engagement, adoption, and satisfaction through tailored solutions
• Translate customer feedback into actionable improvements
• Champion innovation, using AI, automation, and analytics to inform decisions
• Lead initiatives that boost product value and market differentiation

You’ll need:

• 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment)
• Strong commercial acumen and experience supporting sales strategy
• Technical literacy and confidence working with engineering or data teams
• Exceptional communication skills, able to translate technical and non-technical needs

If you thrive at the intersection of strategy, tech, and customer experience, this is a chance to shape one of the most exciting products in UK EdTech.

Contact Pete Sawyer at Versende for more details

Extra information

Status

Closed

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Profession type

Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English