Enrolment Specialist in St Albans

Job description

Enrolment Specialist – Join Our Growing Team in St Albans!

Salary: £26,000 (rising to £28,000 from 1st March 2026) + Bonus

Location: Onsite – St Albans Office

Hours: Full-time. 9:00–5:30 (Mon–Fri) with 1 weekend in 3 (TOIL).

From 1 March, this moves to a 12:30–9:00pm shift with 1 weekend in 3.

Start: 12th January 2026

✨ Be Part of Something That Makes a Difference

At Higher Ed Partners (HEP), we help universities expand access to high-quality, affordable online education. As an Enrolment Specialist, you’ll play a key role in guiding prospective students through one of the most important decisions of their lives — choosing a degree that could transform their future.

If you love connecting with people, providing exceptional service, and working in a fast-paced team environment, this is the role for you.

What You’ll Be Doing

As an Enrolment Specialist, you will:

• Manage your own pipeline of prospective students through our Salesforce CRM
• Provide exceptional customer service across calls, emails and WhatsApp
• Guide students from first enquiry to successful enrolment
• Tailor solutions based on students’ goals, backgrounds & needs
• Work closely with Senior Specialists & the Enrolment Manager
• Meet and exceed enrolment targets by providing an outstanding experience
• Maintain detailed, accurate records of all student interactions
• Collaborate with your team to identify issues and improve processes
• Act as a positive ambassador for our university partners

⭐ What We're Looking For

• Strong communication and people skills
• Customer service and sales experience
• High attention to detail and excellent organisation
• Ability to work in a fast-paced, target-driven environment
• Passion for helping people make life-changing decisions
• Positive, resilient team player

Why You’ll Love Working With Us

• Competitive Salary: £26,000, rising to £28,000 on 1st March
• Wellbeing Support: Care & Connect programme + free flu jabs
• Holiday Package: 24 days annual leave + bank holidays
• Career Development: Personal growth and training opportunities
• Perks & Discounts: HigherPerks retail discounts & exclusive store deals
• Financial Security: 6% employer pension contribution
• Convenience: On-site parking and easy access to transport
• Rewards: Refer-a-friend bonus scheme (T&Cs apply)
• Extra Bonus: Ongoing health & wellbeing programmes
• Fitness & Health: Access to gym membership

Working Pattern (Please Read Before Applying!)

This role is fully onsite in our St Albans office — you’ll be surrounded by a friendly, upbeat, supportive team.

Training Period

• First 2 weeks: Monday–Friday, 9:00am–5:30pm (onsite)

From Training Until 1st March

• Monday–Friday 9:00am–5:30pm
• 1 weekend in every 3
• Any weekend worked = time off in lieu (TOIL) during the week

From 1st March

• Move to late shift pattern 12.30-9.00pm
• Still 1 weekend in 3, with TOIL

Ready to Make an Impact?

If you're passionate about supporting students, thrive in a lively team setting, and want a role where your work genuinely matters — we’d love to hear from you.

Apply now and help shape the future of online higher education!

HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Extra information

Status

Closed

Education Level

Secondary School

Location

St Albans

Type of Contract

Part-time jobs

Profession type

Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English