Account Manager - London B&I

Job description

We are seeking an experienced and commercially astute Account Manager to lead the hospitality and retail operations for a high-profile London client. This is a senior operational leadership role with full accountability for client satisfaction, financial performance, team leadership, innovation, and compliance across a complex, multi-outlet estate.

This role will suit a confident hospitality leader from a premium contract catering environment who combines strong client stewardship with disciplined commercial management and a passion for food, service and people development.

Role

Reporting to the Senior Operations Manager / Divisional Director, you will take end-to-end responsibility for directing and coordinating the site to achieve both client and company objectives. You will ensure consistently exceptional food and service standards, while driving efficiency, profitability and long-term account retention.

You will work closely with clients, senior stakeholders and internal support teams to shape operational strategy, deliver innovation and continuously enhance the guest experience across this circa £6m annual business combining retail, hospitality and large-scale events.

Key Responsibilities

• Lead the operational, commercial and cultural performance of a large, high-turnover B&I account
• Build and maintain trusted relationships with clients at all levels, acting as a strategic partner
• Produce and manage annual budgets, forecasts, growth strategies and capital investment plans
• Drive profitability through effective cost control, forecasting and commercial decision-making
• Deliver creative, innovative food and beverage offers across retail, hospitality and events
• Lead, develop and performance-manage Heads of Department, building strong succession plans
• Champion health & safety, food hygiene, HR compliance, CSR and sustainability initiatives
• Oversee financial reporting, invoicing and client reporting with accurate supporting data
• Support retention strategies and contribute to wider business and divisional objectives

About You

• Proven experience leading a large, complex B&I or events-led operation (in excess of £4m+ turnover)
• Strong commercial and financial acumen, with experience of budgets, forecasts and P&L ownership
• Background in premium hospitality, events, fine dining or multi-retail environments
• Confident, credible client-facing leader with strong influencing and communication skills
• Experienced people manager with a track record in developing senior operational teams
• Highly organised, resilient and solutions-focused, able to manage multiple priorities

Why This Role?

• A senior, visible leadership role within a flagship London account
• Opportunity to shape food, service and client experience at a premium level
• Genuine scope to influence strategy, innovation and future growth
• Competitive salary, bonus and benefits package

If you are a quality and commercially-driven hospitality leader who thrives in complex, client-led environments and you’re ready to take ownership of a high-profile exciting operation, we would welcome a confidential discussion!

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

12-01-2026

Profession type

Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English