Senior Client Success Representative

Job description

Are you a highly motivated, adaptable, and naturally excellent communicator ready to jump into the fast-paced world of digital marketing? We're looking to bring on a new Senior Client Success Rep. To play a critical role in our Client Success experience, reporting directly to our Head of Client Success.

• Our Vision: At Decipher Marketing, we are a fast growing, UK based marketing startup; we see a huge opportunity in essential industries where there is a lack of specialised performance marketing options, forcing businesses to settle for generalist agencies which lack the ability to achieve exceptional results. Our vision is to deploy our specialised pod structure to become the go-to industry leading performance marketing agency for each individual essential industry in the UK.
• Our Mission: To provide industry leading performance marketing services to the UK's most essential businesses. As an essential business in the UK, it's hard to get the specialised marketing needed in order to grow. With Decipher, we will end this struggle for businesses across the UK and ensure marketing is never a bottleneck to our clients' growth.
• Our Culture: At Decipher Marketing we're driven by our core values, one of which being investment in our people. As a fast growing company, we need talented people to be able to achieve our vision, and we need to give them the platform to grow quickly. For this reason, talented individual can progress into senior/leadership positions far quicker than is possible at more traditional marketing agencies.

• Client Communication & Support: Be the primary contact for a portfolio of clients. Provide quick, clear, and professional day-to-day support via chat and phone, troubleshooting issues and ensuring alignment on project status and deliverables.
• Onboarding & Reporting: Learn to lead initial client onboarding calls. Schedule and conduct regular progress calls to review campaign performance and communicate next steps clearly.
• Relationship Management: Build strong, positive client relationships, ensuring high satisfaction and retention.
• Content & Materials: Assist in preparing client-facing materials like presentations and performance reports.
• Administrative Support: Maintain accurate client records, manage project trackers/CRM, and document all communications.
• Industry & Research: Proactively stay current on digital marketing trends (SEO, PPC, content, etc.) and conduct market/competitor research to inform client strategies.
• Project Management: Support the Client Success Team in monitoring project timelines and ensuring timely delivery of client work.

• 3+ Years Of Client Facing Experience: Whether this be client success or sales experience, 3+ years in a client facing role is required (B2B is preferred) *PLEASE DO NOT APPLY UNLESS YOU MEET THIS CRITERIA; IF YOUR APPLICATION DOES NOT MEET THIS CRITERIA IT WILL BE REJECTED*.
• Exceptional Communication (Verbal & Written): Crystal-clear articulation, simple explanation of complex concepts, and impeccable spelling/punctuation.
• Fast Learner & Adaptable: Proven ability to quickly and independently learn new skills and processes.
• Technical Proficiency: Competence with basic technology and Microsoft Office Suite (Word, Excel, PowerPoint) or similar tools.

• Salary: £26,000 - £32,000
• Work Style: Fully-remote with flexible working hours.
• Benefits: 25 days holiday, birthday day off, personal development budget, enhanced sick & compassionate leave, and travel costs covered for quarterly in-person strategy days.

• Online Application
• Quick intro call with a member of our HR team
• Short Zoom Interview - meet the team
• Final interview
• Background Check
• Offer

Ready to help define our client experience? Apply today!

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Advertising / Marketing / PR

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English