Print Account Manager

Job description

ACCOUNT MANAGER – POS / PRINT

• £35k - £45k
• Annual Bonus
• hybrid role

ROLE DETAILS

Client Relationship Management:

• Build and maintain strong relationships with senior client stakeholders, ensuring high levels of client satisfaction.
• Take responsibility for implementing new opportunities and ensuring their success.

Team Leadership & Development:

• Lead and develop a team of Account Managers and Account Executives.
• Ensure the team delivers high-quality services that meet client specifications, deadlines, and business targets.
• Set individual and team objectives to align with key business drivers and actively monitor performance.

Operational & Financial Targets:

• Ensure the team consistently meets operational and financial targets set by the business.
• Oversee the execution of services, ensuring they are delivered on time and to the required standards.
• Monitor the performance of all service delivery against agreed KPIs and SLAs, making adjustments where necessary.

Customer Service Excellence:

• Deliver exceptional customer service to clients by anticipating their needs and exceeding expectations.
• Focus on continuous improvement and operational excellence to maintain a competitive edge.

Performance Monitoring & Accountability:

• Regularly assess individual and team performance against set goals and targets.
• Take corrective action where necessary to ensure the team remains on track.

Collaboration with Account Director:

• Work closely with the Account Director to ensure overall alignment with business goals and strategy.

ESSENTIAL EXPERIENCE

Account Management

• Management of Suppliers, stakeholders and internals teams

Print/POS Operational Expertise:

• In-depth knowledge of campaign management, print processes, and collate/pack operations.
• Understanding of commercial aspects related to print and POS.

Client Relationship & Communication:

• Effective communication and management of client stakeholders to exceed expectations.
• Ability to build and maintain rapport naturally with clients.
• Direct liaison with clients to advise on campaign print and digital solutions.

Financial & Data Analysis:

• Comfortability in analysing financial data and producing reports accurately.
• A logical, systematic approach to work with opportunities for continuous improvement.

People Management:

• Proven experience in leading teams and motivating others to achieve objectives.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Advertising / Marketing / PR

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English