Customer Service Executive

Job description

Contact Centre Executive – Manchester

Hybrid Role - Minimum of one day in the Manchester office each week

Full-time | 37.5 hours | Mon–Fri | Rotating shifts between 7am–7pm

£24,000 + KPI driven quarterly bonus

You need to live within easy commuting distance to the office in Manchester to be considered

Join Bright Horizons as a Contact Centre Executive, delivering exceptional customer service and supporting families with Employee Benefits Solutions (Back-Up Care).

What you’ll do:

• Work within a KPI and regulated environment
• Handle inbound calls, provide information, explain benefit options and entitlements
• Make outbound calls to follow up on enquiries
• Escalate enquiries to the right departments
• Educate customers on policies and processes
• Maintain accurate case records and meet performance standards

What we’re looking for:

• Contact centre experience (inbound essential)
• Strong customer service skills
• Ability to work to KPIs and handle high call volumes
• Attend Two Weeks of onsite training in Manchester

We’re committed to inclusion and welcome applicants from all backgrounds. Enhanced DBS required.

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Full-time jobs

Published at

04-03-2026

Profession type

Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English