Senior Account Manager

Job description

Senior Account Manager / Creative Service Specialist

(London or Manchester – hybrid / WFH considered)

Salary: Up to £45,000

If you love sitting right at the intersection of client leadership, creative problem‑solving and seamless delivery, this role will feel like home. It’s a chance to work with a major brand, shape genuinely impactful work, and operate at the heart of a fast‑paced but supportive team.

You’ll:

• Be the day‑to‑day strategic and operational partner for a major retail/brand client
• Build strong, trusted relationships — becoming the go‑to person for clarity, direction and confidence
• Keep projects flowing smoothly from brief → idea → production → delivery
• Shape stronger briefs, elevate decks and push for better creative thinking and execution
• Identify risks early, manage expectations, and keep everyone aligned across multiple workstreams
• Work closely with Creative, Production, Project Management and Finance to ensure work lands on time, on budget and at the right level
• Bring structure, calm and positivity to fast‑moving, often complex situations
• Champion creative standards and ensure the work always ladders back to the client’s wider brand and commercial goals

We’re looking for someone who:

• Has agency or brand‑side experience managing creative or campaign‑led work
• Understands how ideas become real — from content and digital to print, retail and wider brand activations
• Communicates clearly, confidently and empathetically with both clients and internal teams
• Stays highly organised under pressure and can juggle multiple projects simultaneously
• Builds trust quickly and can influence without drama
• Is proactive, solutions‑focused and comfortable navigating ambiguity

Experience in retail environments, shopper marketing or physical brand touchpoints? Big bonus.

If you’re ready for a role where you can genuinely influence the work, the client relationship and the creative outcome — without the chaos — let’s talk (confidentially).

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

14-03-2026

Profession type

Advertising / Marketing / PR

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English