Senior Account Manager (12 month Contract)

Job description

Hybrid working - 3 days in the office: Tue, Wed, Thur

Office Location: 66 Berners St, London W1T 3NL

The Financial Services part of VCCP Roar is an award-winning specialist, full-service agency for financial and professional services. We are passionate about transforming financial services and turn the complex into the compelling to create deeper, more meaningful relationships between brands and their audiences. Our specialists are all focused on one thing and one thing only - creating brilliant and effective communications for clients.

Your role specifically will require you to ensure the team delivers outstanding client service by:

• Ensure day-to-day communication with all clients in the first instance by phone but backed up by e-mail. When applicable, attending meetings and producing accurate contact reports within 48 hours.
• Implementation of creative solutions to satisfy the strategic and creative requirements of client briefs, including the development of creative briefs.
• Gatekeeping the overall quality of work before presenting to clients and acting as a brand guardian.
• Develop close, long-term client relationships.
• Implement appropriate planning and control mechanisms - creative briefs, schedules and status reports - to ensure that projects are managed effectively.
• Ensure efficient production processes are implemented, planning workflow requirements and liaising with VCCP Roar studio and client as appropriate.
• Evaluate creative work with reference to the brief and on its own merits. Must earn the respect of the Creative Department to champion client comments.
• Demonstrate conceptual thinking ability by identifying key issues and developing possible solutions. Come forward with solutions, not problems.
• Ensure all creative output (concepts, artwork, video and digital) is seen by the Account Director or Group Account Director prior to delivery to the client, and that the creative team have shown the work to the Creative Director or Executive Creative Director.
• Ensure appropriate print and production material is sourced and estimated - ideally at the time concepts are presented to the client.
• Ensure production of digital and video concepts is accurately cost-estimated and realistic timing plans are agreed with client.
• Cost projects, ensuring an efficient and timely purchase process is employed and that monthly projections are updated on a weekly basis for the Directors.
• Liaising with suppliers or internal departments to ensure delivery of requirements from print specifications to quality printed output.

Working with the Account Director/Group Account Director to:

• Present work to clients.
• Identify when appropriate to involve Directors of VCCP Roar in client business.
• Ensure Directors are kept up-to-date with the status of client business.
• Assist Directors in costing of projects, ensuring an efficient and timely purchase process is employed.
• Produce client case studies to a high standard for use in new business presentations.

Your role as a manager:

• To motivate and manage your Account Executive.
• To identify their training requirements.
• To ensure annual and regular quarterly reviews are undertaken.
• To review every six months for PRP purposes.

Your role with regard to new business:

• Provide assistance to the team in development of new business presentations as appropriate to new and existing clients.
• Identify networking opportunities across the Chime Group, with clients and general industry events.
• Identify new business opportunities with new contacts or existing client contacts and involve VCCP Roar Directors as appropriate.

Your skills/experience:

• Minimum 4 years commercial experience, with at least one year at Account Manager level or 3 years as a Marketing Executive in a Marketing Department of a financial services company on the client side.
• Good understanding of the financial services market, with some relevant experience working with a financial services organisation.
• Good understanding of digital, design, marketing, production techniques, and agency systems and procedures.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

19-03-2026

Profession type

Advertising / Marketing / PR

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English