Senior Account Executive

Job description

Senior Account Executive – Guest Experience

6 month contract

Must be immediately available

The Role

We’re a fast-growing sports marketing agency working with ambitious challenger brands to accelerate growth through sport and entertainment. Since launching in 2020, we’ve quickly established ourselves as a key player in the sponsorship and sports marketing space, delivering impactful work for leading brands and governing bodies.

As a Senior Account Executive, you’ll play a pivotal role across one of our key clients while supporting a broader portfolio. You’ll take ownership of the end-to-end guest experience across multiple venues, overseeing ticketing operations, hospitality flows, CRM systems, and real-time event delivery.

This is a hands-on role that blends operations, client management, and guest experience — ideal for someone who thrives in fast-paced environments and enjoys making complex experiences feel seamless.

What You’ll Be Doing

Guest Experience & Operations

• Manage day-to-day operations of event and guest management systems (including event setup, hospitality packages, and guest data)
• Oversee ticketing flows, access management, and guest communications
• Deliver timely and accurate pre-event communications
• Handle guest bookings and enquiries with a high standard of service
• Produce event documentation and materials for on-site teams
• Work closely with venue teams and partners to ensure smooth event delivery
• Lead post-event reporting and resolve any issues or discrepancies

CRM & Systems

• Create and manage customer-facing communications within CRM platforms (e.g. Salesforce)
• Maintain inboxes (internal and external), ensuring prompt and professional responses
• Support data management, reporting, and process improvement across systems

Account Management

• Build strong relationships with clients, rights holders, and partners
• Deliver clear, professional, and proactive client communications
• Support reporting, note-taking, and action tracking across accounts
• Consistently meet (and exceed) deadlines and expectations

Agency Contribution

• Support internal initiatives and team culture
• Stay informed on industry trends, sponsorship, and brand activity
• Act as a brand guardian for your clients, sharing relevant insights
• Contribute to a collaborative, high-performing team environment

About You

• Highly organised, detail-driven, and calm under pressure
• Experience in guest experience, hospitality, ticketing, or live events
• Strong understanding of ticketing systems, access flows, and guest journeys
• Confident working with clients and external stakeholders
• Experience with CRM systems (Salesforce preferred; guest management tools a bonus)
• Excellent written and verbal communication skills
• A collaborative team player who can also work independently
• Curious, proactive, and motivated to improve processes and experiences
• Passionate about sport, entertainment, and delivering exceptional experiences

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

26-03-2026

Profession type

Advertising / Marketing / PR

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English