London Sales Advisor – Harrods Store

Job description

Join to apply for the London Sales Advisor – Harrods Store role at Cassina

The Store Sales Advisor is responsible for delivering an exceptional, design-led customer experience within a luxury retail environment, fully aligned with the standards of the brand and the prestige of the Harrods setting. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‐term client relationships and drive commercial performance.

Key Responsibilities

Welcome customers and provide exceptional hospitality;

Conduct needs analysis to understand aesthetic and functional requirements;

Present craftsmanship, materials, and brand heritage with confidence;

Build a long‐term client book including private and trade clients.

Achieve and exceed monthly and annual sales targets;

Maintain accurate sales forecasts and follow‐up pipelines;

Build and maintain a sales pipeline, creation through to close and after sale.

Store & brand experience

Maintain impeccable store and visual merchandising standards;

Ensure displays embody brand identity and presentation quality.

Operational & administrative responsibilities

Process orders and payments accurately;

Coordinate delivery, custom orders, and after‐sales support;

Resolve customer issues professionally and promptly.

Brand representation & growth

Attend brand events and training;

Support the Harrods Concession Manager in implementing sales initiatives that increase sales performance and improve the customer experience;

Act as an ambassador of contemporary design and craftsmanship.

Required Experience & Qualifications

Degree in Interior Design, Architecture, or related field preferred;

Minimum 2 years' experience in luxury furniture or design retail;

Experience with trade clients desirable;

Strong English skills; an additional language is an advantage.

Skills & AttributesTechnical:

Understanding of materials, finishes, craftsmanship, and design history;

CRM, POS, and quoting tool familiarity.

Highly customer‐focused and adaptive;

Strong communication and persuasive storytelling skills;

Target‐driven, organised, and composed under pressure.

Luxury store environment (e.g., within a premium department store);

Weekend and evening availability required;

Willing to work in any London Retail location.

LocationLondon, UK

Seniority levelAssociate

Employment typeFull-time

Job functionFurniture and Home Furnishings Manufacturing and Interior Design

Equal Opportunity StatementOur company is an equal opportunity employer.

Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English