Senior Community Support Worker

Job description

Vacancy at Bedfordshire Supported Housing Ltd

Senior Community Support Worker

Bedford

Vacancy listed 24/11/2025

Details

Job descriptionJob Title: Senior Community Support Worker

Department: Domiciliary Care

Location: Francis House – Regular travel around the Bedford area

Work pattern: Full time/Part-time/Zero hours

Workplace Values

Innovative – embrace new ways of working through innovation and learning from experience

Caring – show willingness to care for the other person

Professionalism – take accountability and act in a professional manner

Courage – do the right thing by being open, honest and transparent

Compassion – care about acting with kindness

Competence – strive for self‐improvement by acquiring the knowledge and skills to do my job

Equality – promote equality of opportunity to all

Main duties and responsibilitiesCare and support delivery

To visit service users in their own home environment and take the lead in the delivery of all aspects of the care and support of the individual as detailed in the care plans

Monitor the service user's condition, ensuring that any mental or physical health changes are communicated to the Registered Manager and documented on PASS software

Complete pre‐admission assessments as designated by the Administration team

Draft and review care/support plans and risk assessments for allocated caseload, with the service user, where possible

Complete regular reports about service users such as daily progress notes and reports required for care reviews

To take a lead role in conveying regular 1:1 review meetings with the allocated service user

To work closely with external agencies that take part in the service users review process i.e. Bedford Borough Council and liaising with social workers and OTS on a daily basis about general care needs

Be responsible for planning and preparing balanced and nutritional meals for the service users allocated

Engage and support the service user with activities of daily living, such as personal care, personal hygiene, shopping, budgeting and household tasks

To ensure the safety and wellbeing of service users at all times by raising safeguarding alerts, supporting the service users in raising complaints and concerns via the appropriate channels and ensuring appropriate recording documents are sent to the Registered Manager

To take responsibility in completing incident and accident documentations in line with policy and seek advice from the Senior Compliance Lead, where appropriate

To act as an advocate for the service user where required and provide support in accessing external agencies i.e. Advocacy, citizen's advice

Liaise with service users' families and carers regarding sensitive issues relating to the service user's needs, care and identified risks, as agreed in the care/support planning process

Along with the service user, attend health and social care appointments outside of the home

To administer medication and prompt the service user where required in line with the company policy and procedure

To contribute, as appropriate, to the production, analysis, sharing, presenting and actioning of reports, at appropriate forums to promote excellence in compliance and / or improved performance

To contribute, as appropriate, to the drafting, monitoring and reviewing of policies and / or protocols for the domiciliary care service and the wider service

To participate in the on‐call rota for the Domiciliary Care services

To create and submit material / content for publication on digital formats / social

The job holder may be required to undertake other reasonable duties as required by the line manager.

Line management

To work proactively with the Compliance Administration team in addressing actions and learning outcomes arising from service audits and spot check actions in real time

To act as the first point of contact for Support Workers who may be seeking information and guidance related to their roles and responsibilities

Take a lead in the first line management of support workers, address concerns, monitor performance, support in using PASS software and carrying out 1:1s, supervisions and appraisals in the community

Under the instructions of the Registered Manager, support in covering the service rota during periods of unplanned / planned events

To represent the organisation in a professional manner at all times and be respectful of the service users home environment

To carry out the vast majority of the work in the field, including care call and 1:1s with support workers, ensuring company policy, procedure and lone working safety is followed

Person specificationSkills & experience

Ability to get on with people of all ages and backgrounds

Previous experience of working within a care role

A practical and flexible approach to work

Ability to work as part of a team

Ability to work on own and take initiative and embrace innovative ways of working

Experience of supervising a team

Experience of PASS software (desirable)

Education / qualification

Health and Social Care L2 Qualification or equivalent qualification / experience

Good command of the English language, both written and spoken

Ability to use Microsoft Office – Word and Excel

Special features

Flexible and adaptable approach to shifts and rotas.

The ability to travel to various locations across Bedfordshire

Ability to demonstrate, understanding and apply our workplace values

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Extra information

Status

Open

Education Level

Secondary School

Location

Bedford

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English