Senior Support Worker

Job description

Vacancy at Bedfordshire Supported Housing LtdSenior Support Worker

Bedford

Vacancy listed 24/11/2025

JOB DESCRIPTIONJob Title: Senior Support Worker

Department: Residential Care / Supported Accommodation

Location: Accommodation Services- Bedford/Milton KeynesWork Pattern: Full time/Part-time/Zero hours

Workplace Values

Innovative: embrace new ways of working through innovation and learning from experience

Caring: show willingness to care for the other person

Professionalism: take accountability and act in a professional manner

Courage: do the right thing by being open, honest and transparent

Compassion: care about acting with kindness

Competence: strive for self‐improvement by acquiring the knowledge and skills to do my job

Equality: promote equality of opportunity to all

Main Duties and Responsibilities

Be responsible for one or more allocated service users and taking the lead in all aspects of the care and support of the service user.

Monitor the service user's condition ensuring that any mental or physical health changes are communicated to the line manager.

Under the guidance of the line manager, draft and review care/support plans and risk assessments with the service user, where possible.

Complete regular reports about service users such as daily progress notes and reports required for care reviews.

Take a lead role in conveying weekly 1:1 review meetings with allocated service user.

Follow company policy and procedure and ensure own safety whilst lone working.

Ensure that the house is safe and clean for the service users, staff and all visitors during working time, paying particular attention to procedures regarding checking of fire alarms, hygienic preparation of food, cleaning of the house and refuse collection etc.

Be responsible for planning and preparing balanced and nutritional meals for the service users allocated.

Engage and support the service user with activities of daily living, such as personal care, personal hygiene, shopping, budgeting and household tasks.

Provide effective coordination of a shift in the absence of the line manager by using the shift coordination template.

Ensure the safety and wellbeing of service users at all times, raising safeguarding alerts and supporting the service users in raising complaints and concerns via the appropriate channels.

Act as an advocate for the service user where required and provide support in accessing external agencies i.e. Advocacy, citizen's advice.

Liaise with service users' families and carers regarding sensitive issues relating to the service user's needs, care and identified risks, as agreed in the care/support planning process.

Attend health and social care appointments outside of the home along with the service user.

Convene, chair and minute service user meetings as requested by the line manager.

Administer medication and prompt the service user where required in line with the company policy and procedure.

Take part in service audits and reviews as requested.

Take a lead in the line management of support workers, address concerns, monitor performance and provide daily staffing updates to the Registered Manager.

Take a lead in a specific area of the service i.e. Physical Health.

Support the deputy manager in drafting the duty rota as and when required.

Deputise for the deputy manager when required.

All staff across BSH are required to create and submit material / content for publication on digital formats / social media.

The job holder may be required to undertake other reasonable duties as required by the line manager.

PERSON SPECIFICATIONSkills & Experience

Ability to get on with people of all ages and backgrounds

Previous experience of working within a care role

A practical and flexible approach to work

Ability to work as part of a team

Ability to work on own and take initiative and embrace innovative ways of working

Experience of supervising a team

Education / Qualification

Health and Social Care L2 Qualification or equivalent qualification / experience

Good command of the English language, both written and spoken

Ability to use Microsoft Office – Word and Excel

Experience of PASS software (desirable)

Special Features

Flexible and adaptable approach to shifts and rotas.

The ability to travel to various locations across Bedfordshire

Ability to demonstrate, understanding and apply our workplace values

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Extra information

Status

Open

Education Level

Secondary School

Location

Bedford

Type of Contract

Full-time jobs

Published at

02-04-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English