Senior Accommodation Support Worker/ Supported Housing

Job description

Senior Accommodation Support WorkerLead and support a trauma-informed accommodation service, supervising support staff and delivering high-quality safeguarding, risk assessment and support planning for survivors of domestic abuse and modern slavery.

If you've also worked in the following roles, we'd also like to hear from you: Refuge Support Worker, Residential Support Worker, Domestic Abuse Practitioner, Support Practitioner, Housing Support Worker, Domestic Abuse Support Worker, Domestic Violence Caseworker, Community Advocate, Family Support Worker, IDVA / Independent Domestic Violence Advisor, ISVA / Independent Sexual Violence Advisor, Domestic Abuse Support Worker, Domestic Abuse Navigator

Please NoteOccupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies; the post holder must be female.

SALARY: £28,861 to £33,786 per annum + Benefits

LOCATION: Refuge-based across the Black Country

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week)

JOB OVERVIEWWe have a fantastic new job opportunity for a Senior Accommodation Support Worker to join a specialist accommodation service supporting survivors of domestic abuse and modern slavery.

As a Senior Accommodation Support Worker you will provide leadership, supervision and case oversight within refuge and dispersed accommodation, ensuring high standards of safeguarding, risk assessment, safety planning and person‐centred support planning.

The Senior Accommodation Support Worker will promote a trauma‐informed, empathetic environment that empowers residents to build independence, access housing, welfare benefits and external services, and move forward safely. This is a fast‐paced, rewarding role requiring resilience, partnership working and strong communication skills.

DUTIES

Team Supervision and Leadership: Provide line management, guidance and support to support workers, students and volunteers

Case Oversight and Quality Assurance: Ensure high‐quality needs assessments, risk assessments and resident‐led support plans are completed and reviewed

Referral and Allocation Management: Oversee new referrals, assess risk, allocate accommodation and ensure contractual targets are met

Safeguarding and Risk Management: Promote robust safeguarding practice and respond appropriately to concerns involving adults and children

Resident Advocacy and Support: Advocate for residents with housing, legal, welfare and partner agencies to achieve positive outcomes

Group Work and Activities Coordination: Develop and deliver group interventions and activities that support recovery and resilience

Health and Safety Compliance: Monitor accommodation standards, reporting issues and ensuring safe, secure environments

Data and Performance Monitoring: Maintain accurate records, update case management systems and contribute to performance reporting

Rota and Resource Planning: Support staffing rota to ensure appropriate cover and effective service delivery

CANDIDATE REQUIREMENTSESSENTIAL

Previous experience in supporting adults experiencing domestic abuse, trauma or multiple disadvantage

Experience of undertaking risk assessments, safety planning and developing person‐centred support plans

Experience of supervising staff, students or volunteers

Knowledge of safeguarding adults and children legislation and best practice

Ability to advocate effectively and build supportive, non‐judgemental relationships

Experience working within a target‐driven or contract‐led environment

Competent IT skills including Microsoft Office and case management systems

Full driving licence with access to a vehicle

Eligible to work in the UK

Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies; the post holder must be female

DESIRABLE

Knowledge of homelessness, welfare benefits and public funds entitlement

Understanding of trauma‐informed practice and motivational interviewing

Experience of working in refuge, residential or supported accommodation settings

Knowledge of relevant legislation relating to domestic abuse, modern slavery and immigration

BENEFITS

Mileage allowance

Training and development opportunities

Employee Assistance Programme

Access to group clinical supervision

25 days annual leave plus bank holidays (pro rata)

Wellbeing day

Pension scheme with employer contribution

Time off in lieu when required

This role requires a DBS check

APPLY TODAY...By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14456

awdo online | http://www.awdo.co.uk

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Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

02-04-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English