Senior Support Worker Homelessness Service Banbury

Job description

Senior Support Worker - Homelessness ServicesBanbury, Oxfordshire£28,428 per year37.5 hours per week | Permanent

Shift Pattern (4-week rota)

Week 1: Monday - Friday, 8:00am - 4:00pm

Week 2: Monday - Friday, 12:00pm - 8:00pm

Week 3: Monday - Wednesday, 9:00am - 5:00pm | Saturday & Sunday, 8:00am - 8:00pm

Week 4: Wednesday - Friday, 9:00am - 5:00pm

About the RoleA well-established homelessness support provider in Banbury is looking for a Senior Support Worker to join their dedicated team.

This role supports two key services designed to assist individuals experiencing homelessness and those with complex needs. One service provides Step Down accommodation for individuals discharged from hospital , helping them transition safely into the community. The second provides temporary accommodation and support for individuals preparing for independent living or requiring emergency housing provision .

Working as part of a small, supportive, and dynamic team , you will play a key role in providing high-quality support, managing complex cases, and helping individuals move towards stability and independence.

This is a rewarding opportunity for someone passionate about supporting vulnerable people and making a genuine difference in the community.

Key Responsibilities

Assess, monitor, and manage risk for individuals accessing the service

Review referrals, assess suitability, and coordinate client admissions

Deliver high-quality support and housing management in line with organisational policies

Develop individualised support and move-on plans for clients with complex needs

Work closely with partner agencies including healthcare services, housing providers, and social services

Support clients to move towards suitable long‐term accommodation within agreed timeframes

Facilitate activities and engagement opportunities to build confidence and independent living skills

Manage and maintain Housing Benefit claims

Maintain accurate records and update internal IT systems

Attend and represent the service at multi‐agency meetings

Respond to challenging situations and follow safeguarding procedures where necessary

Support new staff and contribute positively to the wider team environment

What We Are Looking ForEssential

Understanding of the challenges faced by people experiencing homelessness

Experience working in a frontline, face‐to‐face support environment

Experience supporting individuals with mental health, substance misuse, or complex needs

Knowledge of trauma‐informed approaches

Strong communication and relationship‐building skills

Ability to manage challenging behaviour and crisis situations

Good IT skills including Microsoft Office

Strong organisational and case management skills

Desirable

Experience working in a hostel or supported housing environment

Experience working within homelessness services or community support organisations

Personal QualitiesWe are looking for someone who is:

Compassionate and empathetic

Motivated by helping others achieve positive outcomes

Able to work well under pressure in a fast‐paced environment

A strong team player with a proactive and positive attitude

Organised, resilient, and solution‐focused

Safeguarding & EqualityThis organisation is fully committed to safeguarding vulnerable adults, children, and young people . All staff are expected to share this commitment and follow safeguarding policies and procedures.

They are also committed to equal opportunities and diversity , welcoming applications from all sections of the community.

Interested?Apply now to join a passionate team supporting individuals to rebuild their lives and move towards a more stable future.

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Extra information

Status

Open

Education Level

Secondary School

Location

Banbury

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English