Account Manager

Job description

Account Manager

The Conversation Store | Client Delivery Team | Hybrid

£45,000 – £48,000 base | OTE £51,000 – £54,000

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We help B2B businesses win new clients, without cold outreach. Instead, we run a bespoke podcast for each client and use it as a trust-building lead generation engine. Their prospects are invited on as guests, meaningful conversations happen, and trust converts into clients.

As an account manager, you're the person who makes this work. You'll manage a small portfolio of clients, act as their day-to-day partner, and keep campaigns on track so that every conversation we facilitate has the best possible chance of turning into a client relationship.

You don't need to be a podcast expert on day one. What matters is that you're organised, proactive, and care about doing a great job.

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THE ROLE AT A GLANCE

Your clients – A focused portfolio of B2B clients. You're their main point of contact and the person keeping their programme on track.

Your team – You'll work alongside our content production team (Creative Assistants and Editors), and report to the Account Director.

Your systems – You'll be trained on three proprietary platforms that power how we find, manage, and convert leads for clients.

Your goal – Deliver a consistently excellent client experience, hit campaign targets, and flag problems before they become crises.

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WHAT YOU'LL BE DOING

Client Relationship Management

– Be the first point of contact for your clients: responsive, reliable, and easy to work with

– Join regular client calls and keep them informed without them having to chase you

Campaign Monitoring & Performance

– Know where each client stands against their monthly targets, every single day

– Spot problems early and bring solutions, not just updates

Day-to-Day Coordination

– Work with our content production team to keep content on schedule

– Keep our operating system (ConversationOS) updated with accurate notes and status

– Review everything before it reaches a client: spelling, accuracy, tone

Proactive Ownership

– When something goes wrong, own it: assess, act, escalate if needed

– Always bring context and a proposed next step to your manager, not just the problem

– Spot retention and growth opportunities across your accounts and flag them

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THE TOOLS YOU'LL USE

You'll be fully trained on three proprietary platforms. Over time, the role is evolving: we're building toward a model in which AMs focus almost entirely on client relationships, with the platforms handling the heavy lifting on the lead pipeline.

ICPX – Outreach Intelligence

Identifies and scores the right prospects for each client through a 42-point match system. You'll need to understand who's in the pipeline and why, and speak to clients about it confidently.

ConversationOS – Client & Campaign Hub

Your main operating system, where guest management, content production, scheduling, and distribution all live. You'll use this daily to track progress and keep campaigns on time.

Cascade – Sales Intelligence

Analyses client conversations (including their podcasts) using an 18-point scoring system, tracking six key trust signals. When four or more signals cross the threshold, close rates exceed 68%. You'll use these insights to guide clients on which conversations to follow up.

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WHO THRIVES IN THIS ROLE

This role is a great fit if you...

– Take pride in doing things right, even when no one's watching

– Prefer to spot problems early rather than firefight later

– Communicate clearly and directly, with warmth

– Handle feedback well and act on it quickly

– Enjoy variety and the pace of a growing company

It's probably not the right fit if you...

– Need constant reminders to stay on top of tasks

– View client service as transactional

– Struggle to manage competing priorities

– Take feedback personally

– Prefer a slow-paced, heavily structured environment

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OUR COMMITMENT TO YOU

When you join The Conversation Store, you're joining a team that takes its responsibilities to people seriously. You'll always know what's expected of you and where you stand. When you struggle, we help you improve. High performers get recognised and promoted. Standards are consistent, consequences are fair, and opportunities are earned.

We're building something special: a company where quality work is celebrated, where people grow into leadership, and where how you treat each other isn't just a value statement but something you see every day.

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HOW TO APPLY

Send your CV and a short note on why this role appeals to you to abifirmin@theconversationstore.com. We review applications on a rolling basis, so we'd encourage you to apply early.

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

Example: Excellent verbal and written communication skills

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

18-04-2026

Profession type

Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English