Front of House Associate

Job description

Ladurée is world-renowned for its iconic macarons and refined Parisian elegance. Our boutiques offer a unique blend of luxury retail and hospitality, where every product from macarons to gift collections is presented with care, precision, and storytelling.

This is a sales-driven Front of House role with a strong focus on macarons as our signature product, while also promoting our range of pastries, beverages, and luxury gifts. You will create a premium, personalised experience that drives both customer satisfaction and commercial performance.

Sales & Customer Experience (Core Focus)

• Lead the sale of Ladurées macaron collections, gift boxes, and seasonal ranges
• Confidently guide customers across the full product offering, including pastries, chocolates, beverages, and gifting
• Use product knowledge and storytelling to enhance the customer journey and increase spend
• Upsell effectively (box sizes, product pairings, gifting options, add-ons)
• Deliver a personalised, luxury experience that encourages repeat business

Product Knowledge & Brand Representation

• Develop strong knowledge of all product categories, with macaron expertise as a priority
• Share insights on flavours, ingredients, and brand heritage to engage customers
• Represent Ladurée with a polished, professional, and brand-aligned approach

Retail Excellence

• Maintain exceptional visual standards across macaron displays and retail areas
• Ensure products are well-presented, fully stocked, and aligned with brand guidelines
• Support visual merchandising to maximise sales opportunities

Sales Performance

• Actively contribute to achieving store sales targets
• Drive Average Transaction Value (ATV) through confident recommendations
• Promote seasonal launches and high-margin products

Beverage & Complementary Sales

• Prepare and serve coffee, tea, and beverages to brand standards
• Recommend pairings that enhance product sales and customer experience

Operations & Accuracy

• Process transactions efficiently and accurately using POS systems
• Ensure all products are packaged to premium standards
• Support stock control, rotation, and replenishment

Team Collaboration

• Work collaboratively to deliver seamless service, especially during peak periods
• Contribute to a positive, sales-focused team environment

• Strong sales and customer engagement skills
• Experience in retail, hospitality, or a premium/luxury environment
• Passion for high-quality food products and customer experience
• Confident communicator with attention to detail
• Ability to perform in a fast-paced, target-driven setting
• Professional presentation aligned with a luxury brand

• Experience in high-end retail, gifting, or premium food brands
• Barista or beverage preparation experience
• Interest in French culture or ptisserie

• Competitive hourly rate
• Eligibility to participate in a tronc (service charge) scheme, providing additional earnings on top of base salary, where applicable
• Monthly travel allowance
• Staff discount on Ladurée products
• Employee Assistance Programme (EAP)
• Pension scheme
• Opportunities for career progression within a growing luxury brand

Join a brand where product excellence and customer experience go hand in hand. This role is ideal for individuals who enjoy selling premium products, building customer relationships, and delivering a refined, memorable experience.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Salary indication

£26,000 Per Month

Published at

07-05-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English