London Clinic Manager & Clinical Compliance Lead

Job description

Role Overview 

This is a dual-remit role combining operational ownership of the London clinic with network-wide responsibility for clinical compliance. This person will be accountable for the safe, effective, and high-performing day-to-day running of the London site, while simultaneously leading UK Vein Clinic's approach to CQC compliance and clinical governance standards across all sites. 

As a visible and credible leader, they will work closely with the Medical Director, General Manager, Logistics Manager, and clinical teams to embed a culture of compliance, continuous improvement, and exceptional patient care. This role requires someone who can operate with both clinical authority and operational pragmatism — leading by example, building capability across the organisation, and ensuring UK Vein Clinic is always inspection-ready. 

Part One: London Clinic Manager 

The London Clinic Manager holds full accountability for the day-to-day operational running of the London site, delivering outstanding patient experience, strong team performance, and a consistently compliant and efficient clinic environment. 

Operations & Performance 

•      Lead daily clinic operations to ensure a smooth, high-quality care environment 

•      Drive operational efficiency and continuous improvement, reviewing demand, understanding patient needs, and implementing process improvements 

•      Working with the Logistics Manager to ensure effective site staffing and resource scheduling 

•      Collaborate with multidisciplinary teams to ensure seamless, high-quality care delivery across all service lines 

•      Analyse patient feedback, complaints, and failure demand to identify root causes and implement timely remedial actions 

•      Use insight from patient satisfaction data to continually enhance the experience at the London site 

•      Support budget management and contribute to workforce optimisation to ensure the site operates sustainably  

People & Culture 

•      Act as a visible and credible leader at the London site, setting the tone for a high-performance, values-led culture 

•      Lead, manage, and motivate the on-site team in line with UK Vein Clinic's values: patient-obsessed, safe and effective, and kind, fun and caring 

•      Design and deliver competency-based training programmes and support the ongoing professional development of London site staff 

•      Liaise regularly with the General Manager and Logistics Manager on performance, staffing, and operational priorities 

Part Two: Clinical Compliance Lead (Network-Wide) 

As Clinical Compliance Lead, this person is responsible for overseeing and driving CQC compliance and clinical governance standards across UK Vein Clinic's full clinic network. This is a proactive, hands-on role that requires both technical regulatory expertise and the ability to build capability and confidence in teams across multiple sites. 

  

CQC Compliance & Regulatory Oversight 

•      Oversee CQC compliance across all UK Vein Clinic sites, acting as the organisation's subject matter expert on CQC regulations and standards 

•      Implement and maintain processes and protocols to ensure compliance with CQC regulations across the clinic network, covering both clinical and non-clinical aspects 

•      Keep up to date with changes to CQC monitoring frameworks and inspection methodologies, building a deep understanding of the new inspection process and translating this into practical guidance for site teams 

•      Act as CQC Registered Manager for the London site, and work progressively towards holding registered manager status for additional sites across the network 

  

Inspection Readiness 

•      Work closely with the Medical Director to prepare clinics for CQC audits and inspections, actively participating in the inspection process and ensuring all documentation and procedures meet CQC requirements 

•      Design and implement a mock inspection programme, running exercises across sites to identify gaps and embed a culture of inspection readiness 

•      Ensure all sites maintain comprehensive, up-to-date evidence portfolios that demonstrate compliance with CQC fundamental standards at all times 

Incident Management & Governance 

•      Verify that the incident reporting and investigation process operates effectively across all sites, ensuring all notifiable incidents are recorded, analysed, and that appropriate actions are taken to prevent recurrence 

•      Manage escalated incidents, complaints, and investigations with clear and timely action planning, ensuring lessons are learned and embedded across the network 

•      Chair or contribute to governance and risk meetings, maintaining network-level risk registers and ensuring risks are escalated and managed appropriately 

•      Lead infection prevention and control (IPC) programmes and clinical audit activity, driving continuous improvement in clinical standards across all sites 

 

Staff Training & Capability Building 

•      Provide guidance and support to staff across all sites on CQC standards, policies, and procedures 

•      Conduct training sessions to promote understanding of and adherence to regulatory requirements, tailoring content to different roles and sites as needed 

•      Support site managers and clinical leads in building their own compliance competence, creating a network of informed and empowered local leads 

 

Person Specification 

Essential 

•      Minimum 3 years' management experience in a busy clinical or healthcare environment 

•      Previous experience as a CQC Registered Manager, or substantial working knowledge of CQC registration and standards 

•      Strong understanding of clinical governance frameworks, including incident management, IPC, audit, and risk 

•      Proven track record of driving operational performance and delivering measurable results 

•      Demonstrable experience leading and motivating multidisciplinary teams across multiple settings 

•      Experience chairing governance or risk meetings and maintaining risk registers 

•      Strong problem-solving and project management skills 

•      Proficient in Microsoft Office and comfortable with digital operational systems 

Desirable 

•      Experience operating across a multi-site healthcare network 

•      Experience within a private healthcare or outpatient clinic setting 

•      Familiarity with vascular or procedural clinic environments 

•      Experience designing or delivering clinical compliance training programmes 

• •      Exposure to mock inspection design or CQC preparation programmes 

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

19-05-2026

Profession type

Health / Medical

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English