Dental receptionist | Medway Community Healthcare CIC

Job description

Do you have excellent customer service skills? Are you able to work under pressure, multitask and deal with queries in an efficient and professional manner?

If you answered yes, we've got the perfect role for you!

We are looking for a dental receptionist to be based at our clinic in Dartford West Health centre.

You will be greeting people on a daily basis; whether it be face‐to‐face or over the phone. The post involves using our IT system to make appointments, generate letters, check patient details, take payments and answer patients queries.

This can be an extremely busy role so you must be able to work under pressure and be able to organise your time efficiently.

There may also be a need to work at other clinics on an adhoc basis.

The position is for 15 hours a week on Wednesdays and Fridays.

You are not required to work weekends.

1. Communication and relationship skills

Working closely with the duty dentist and dental nurse ensuring all necessary paper work is ready for them to be able to carry out their duties

Ability to put patients at ease, dealing with patients from diverse backgrounds with varying degrees of need, this may include communicating with carers and support workers as and when required

Contacting interpreter's service to book as and when required

Dealing with phone calls from patients, parents, carers, general dental practices and other medical professionals

Regular contact via the phone with dental HQ, providing information as and when requested

Communicating with other CDS receptionists regarding transfer of patient notes and sharing of information

Attend team meetings when necessary to discuss existing procedures and future plans for the service

Occasional note taking at team meetings

1. Knowledge, training and experience

Good customer care skills

Professional telephone manner

Good standard of education

Computer skills – Microsoft office / excel

Maintain relevant statutory and mandatory training

Flexibility to work in other dental clinics when required to ensure smooth running of service

Work as part of a team, demonstrating flexibility in a changing environment

Ability to work independently using own initiative

1. Analytical and judgement skillsThe post holder should:

Managing cash transactions taken when patients who are not exempt from NHS charges, including necessary banking processes

Ability to follow archiving procedures for archiving of patient records

To be responsible for dealing with petty cash requests

1. Planning and organisational skillsThe post holder should:

Produce daily lists for clinics and inpatient sessions

To contact patients that are on the clinics recall list to book appointments, confirming in writing when required and other general correspondence

To liaise with other professional staff, e.g. Doctors, GDP's, dental nurses and other healthcare professionals

Maintain accurate and efficient appointment systems, waiting lists and recall systems for all clinical staff, ensuring clinic sessions are used effectively

Prepare cash for banking including all necessary paper work ensuring ready for collection

Assist in the management of dental claims

Be responsible for the filing of patient records and x rays

Proactively assist in reducing patient DNA and late cancellations

To attend departmental team meetings

Maintain statutory and mandatory training in accordance with MCH Policy

Monitor stationary levels at clinic and submit request to dental HQ for more stock

1. Physical skills

When required, to assist patients with mobility difficulties with the dental reception area

The post holder will be required to monitor and operate clinics using the dental sensei software

The post holder will on occasion be required to travel between different dental sites to cover sickness and annual leave

To adhere to the organisations policy for health and safety

1. Responsibility for patient / client care

Ensure a professional and ethical level of communication and confidentiality is maintained in their day to day activity

Ensure all patient information leaflets are up to date and available for patients and staff

Develop and maintain accurate patient records, both paper based and electronic

1. Responsibility for policy and service development implementation

Responsible for ensuring that organisational policies, procedures and guidelines (including amendments and updates) are implemented within the service are adhered to within their own area of work

1. Responsibilities for financial and physical resources

Receive payments from patients and issue receipts following the organisational standing financial instructions

Ensure that reconciliation of payments are correct at the end of every day and documented following organisational standing financial instructions

Prepare money for banking

Maintain a cash float

Responsible for dealing with petty cash requests

1. Responsibilities for human resources (HR)

To maintain own training in line with MCH policy

To promote MCH values

Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteers

1. Responsibilities for information resources

To maintain accurate patient records both paper based and electronic

To ensure all correspondence being sent from clinic adheres to MCH governance standards

1. Responsibilities for research and development (R&D)

The post holder will be required to maintain competencies necessary for the role and to highlight any shortfall to the administration manager

1. Freedom to actWork within the service guidelines and be governed by policies and procedures outlined by the organisation

So what else?

This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused – you'll even have the opportunity to become an MCH shareholder

We encourage staff to get involved in exploring new ways of working and service development

We'll provide well established, in-service training, one to one supervision, and appraisals with regular support

You'll be able to develop your skills in a friendly and supportive team

The small print

Informal visits can be arranged on request

We will offer you the Scottish widows group pension scheme

MCH is considering merging with Kent Community Health Foundation Trust (KCHFT). If the merger goes ahead, the proposed transfer date is 30thSeptember 2026 and this role will be subject to TUPE transfer to KCHFT

We pride ourselves in demonstrating our service values to the patients we see

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Extra information

Status

Open

Education Level

Secondary School

Location

Dartford

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Health / Medical

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English