Positive Behaviour Support Worker

Job description

RolePositive Behaviour Support Worker – £28,932.80–£30,090.11 – Croydon, London

Are you confident supporting people with complex mental health needs to build stability and independence? Can you stay calm, organised and supportive when situations become challenging?

As a Positive Behaviour Support Worker, you will join Quo Vadis Trust in Croydon / South-East London, supporting adults experiencing mental health challenges, including anxiety, depression, bi‐polar disorder, substance misuse and difficulties engaging with services.

As a Positive Behaviour Support Worker, you will play a key part in helping individuals rebuild their lives through structured, person‐centred support. You will encourage engagement, promote recovery and help clients move towards greater independence within our supported housing services.

This is a Fixed Term Contract (maternity cover) working 35 hours per week, day shifts with occasional nights.

Closing date: 18th May 2026.

Key Responsibilities

Manage and support a caseload of clients, developing individual support plans and SMART goals

Build positive, trusting relationships with clients to encourage engagement and progress

Carry out risk assessments, inductions and ongoing support planning

Support clients with daily living skills, tenancy sustainment and wellbeing

Manage and respond to incidents and challenging behaviour using de‐escalation techniques

Maintain accurate records on the client management system

Carry out property checks, health and safety checks and room inspections

Liaise with external professionals and attend relevant meetings

Support a safe, clean and welcoming living environment across services

OrganisationQuo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South‐East London. We are committed to delivering high‐quality housing and support services while creating a workplace where staff feel valued and supported.

QVT has received Great Place to Work accreditation in 2023, 2024, 2025 and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2.

Benefits

£28,932.80 per annum (rising to £30,090.11 after probation)

Training and development opportunities

Supportive, team‐focused working environment

Opportunity to make a real difference in people's recovery journey

Varied work across supported housing settings

Person

Resilience, patience and a calm approach when working with complex needs

Experience or understanding of mental health, housing support or similar environments

Strong communication skills, both written and verbal

Ability to build positive, trusting relationships with clients

Confidence working independently as well as within a team

Good organisational skills and ability to manage a varied caseload

A practical, solutions‐focused mindset when supporting daily living needs

Flexibility to work day shifts with occasional nights as part of a rota

Commitment to supporting recovery, independence and wellbeing

An understanding of the importance of dignity, respect and safeguarding in care settings

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Extra information

Status

Open

Education Level

Secondary School

Location

Croydon

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English