Mental Health Support Worker

Job description

We have Band 3 Mental Health Support Worker opportunities working within our award-winning Mental Health Triage and Response Service – which includes Mental Health Response Vehicles (MHRV), Health-Based Places of Safety and Mental Health Crisis Assessment Service (MHCAS) across the Mersey Care Footprint.

We were awarded the Seni Lewis award at the 2024 HSJ Patient Safety Awards and the 2022 NHS Parliamentary Award for Urgent and Emergency Care.

We play an important role in Mersey Care's response to the national roll out of Right Care Right Person and in the move to support individuals experiencing mental health crisis away from traditional A&E settings, as outlined in the NHS 10‐year plan. The role of the Support Worker within the Mental Health Triage and Response Team will include providing a response to the management of Section 136 and the operating of the identified Places of Safety, MHRV and MHCAS.

You will be the first point of contact and work collaboratively alongside the Registered Mental Health Practitioner and also with Police forces, NWAS, Local Authorities, Acute Trust colleagues and Mental Health Services.

The Mental Health Triage and Response Team will support service users presenting in crisis and ensure that their needs are met within the identified places of safety and assist with a timely assessment and safety planning.

You will need to demonstrate the ability to effectively communicate, problem solve, recognise risk and be able to effectively support the service user.

The role of the Support Worker within the Mental Health Triage and Response Team includes mobilising to support service users from the point of detention under Section 136 through the process of co‐ordination, observation, assessment and support within the identified Places of Safety.

This role is suited to individuals who are self‐motivated and forward‐thinking. Experience of crisis management, assessment and experience of ward work would be beneficial.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

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Extra information

Status

Open

Education Level

Secondary School

Location

Warrington

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English