Healthcare Support Worker

Job description

Healthcare Support WorkerThe closing date is 02 June 2026

Working pattern 24 shift working on a rotational basis including weekends and nights. Midlands Partnership Foundation Trust provides a comprehensive range of mental health services to the population of Staffordshire and Shropshire. The Hatherton Centre is a 47-bedded medium-secure facility incorporating an assessment unit, a rehabilitation unit, long‐term medium secure service, Intensive Care unit, a well‐equipped Living Skills Centre and a Sports Hall. The service also provides a multi‐agency community service, forensic liaison scheme, out‐patient facilities and court assessment and engagement hours schemes. Ellesmere House is an all‐male 12‐bedded low secure learning disabilities service. The aim of the service is to provide assessment and a rehabilitation framework to allow for community or less restrictive placements.

Main duties of the job

To provide support and spend therapeutic time with an allocated group of service users with mental health needs within a secure setting.

To promote service user's recovery through the delivery of high quality, outcome measured care and evidence‐based interventions.

To assist Registered Professionals in the implementation and evaluation of individualised care plans.

To undertake a 24‐hour shift working on a rotational basis.

Job responsibilities

Communicate with service users and carers, all members of the multi‐disciplinary team and staff in external agencies using a variety of methods including information technology.

Regularly report and effectively communicate service users health status and care aims in care records and verbal reports to Registered Professional Staff members and other members of the multi‐disciplinary team.

Relate appropriately with service users, carers, colleagues and others at all times maintaining professional boundaries.

Ensure actions support the equality, diversity, rights and responsibilities of individuals.

Identify, minimise and report risks of danger, harm and abuse to senior colleagues.

Maintain a safe and secure environment at all times for the protection of self and others.

Minimise risks to self by undertaking safe working practices.

Work within agreed and established Trust policy and operational procedures.

Work with other Trust services to promote seamless service user focused care, admission, transfer and discharge on identified care pathways.

Deliver planned therapeutic activities/interventions with an identified group of service users as an element of the care programme approach.

Work in partnership with service users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.

Support service users to access a range of activities and services to maintain their independence and promote their recovery.

Support Registered Professionals and service users during activities to promote their physical and mental wellbeing.

Assist service users in meeting their personal care needs.

Provide information, support and guidance to carers, friends and relatives of service users.

Take responsibility for own personal and professional development and support the development of colleagues, students, trainees and volunteers.

Regularly access and use supervision.

Participate in activities focused on the delivery of a high quality customer focused service.

Undertake activities to and make suggestions about how to improve services.

Qualifications & Training

Level 2 Diploma in Health and Social Care or NVQ 2 in Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSEs or Functional Skills) or demonstrable knowledge and experience as outlined below.

Experience

Experience of working as part of a team and delivering a customer focused service.

Experience of working with people with mental health needs and/or learning disabilities as a member of a multi‐disciplinary team.

Skills, Knowledge & Abilities

Knowledge and awareness of issues relating to mental health, learning disabilities, access to services and related health promotion. Issues of inclusion.

Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology.

Ability to work independently, being self‐motivated and to prioritise and manage a range of competing needs and pressures.

The ability to recognise own limitations and effectively utilise supervision and support systems to ensure safe and effective delivery of services.

Personal Attributes

Ability to liaise with representatives from other organisations and communicate a positive image of self and of the service/organisation.

Willing to accommodate flexible working and motivated to be solution focused about meeting the competing needs and demands of the service.

Demonstrates empathy, compassion and patience.

Demonstrates an ability to act calmly in emergencies and respond in a professional manner in occasionally stressful and challenging situations.

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer nameMidlands Partnership NHS Foundation Trust

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Extra information

Status

Open

Education Level

Secondary School

Location

Stafford

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English