Senior Support Worker

Job description

Responsibilities

Participate fully in providing quality of care in line with local and national guidelines.

Act as a role model in providing a service for people with mental health problems.

Participate in team audit projects associated with the service.

Be required to challenge practice that compromises or challenges high quality care to older people.

Advise the Team Manager of any resource shortfalls.

Support clients getting to outpatient, GP or other appointments/venues relevant to current health or social needs, as part of the individual's care plan, if agreed as part of the care plan.

Provide advice and support to clients and carers on issues related to eating disorders.

Assist in the assessment and support of carers.

Carry out other duties deemed necessary within the framework of the post as directed by qualified staff and the Team Manager.

Partake in continuing professional development that will also benefit the development and quality of the service.

Document all activity on Care Notes (PARIS), ACSIS and Outlook, and to utilise Employee Online, Online Expenses and other computerized systems.

Person SpecificationEducation & Qualifications

Essential criteria

Health care or Social Care related Diploma/NVQ level 3

Desirable criteria

Additional relevant training, e.g. Mental health, eating disorder

Experience

Essential criteria

Experience of working with people with mental health problems in either an acute or community setting

Desirable criteria

Eating disorders experience

Experience of assisting in the assessment of service users and the development and implementation of care plans

Knowledge & Skills

Essential criteria

Ability to observe and report to the MDT/Seniors in the team on clinical situations

Ability to use electronic records for example case notes

Ability to engage service users and carers in order to facilitate recovery

Ability to work effectively as part of a team

Desirable criteria

Basic understanding of legal framework for mental health care

Personal Qualities

Essential criteria

Motivational, reassurance and empathetic skills

Ability to recognise own limitations

Ability to remain calm in difficult situations and with clients who may be very distressed or cognitively impaired

Ability to do the above face to face, virtually or over the phone

Ability to assess severity of a situation/presentation of service user and act to reduce risk if necessary

Other

Essential criteria

To treat all clients and colleagues equally and with dignity and respect irrespective of gender, race, ethnicity, sexual orientation or religious beliefs

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Extra information

Status

Open

Education Level

Secondary School

Location

Welwyn Garden City

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English