Enhanced Care Support Worker

Job description

ResponsibilitiesThe post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients who present with complex and challenging enhanced care needs. The post holder will be required to use their initiative when working on the wards to implement person centred plans of care and are expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care and support service users under the supervision of an RN.

Provide reassurance and support to patients and carers/family

Enable patients to participate in recreation and leisure activities

Support/enable patients to maintain their personal hygiene and appearance

Support/enable patients to eat, drink and maintain personal care

Support/enable patients to achieve physical comfort

Support/enable patients to manage their domestic and personal resources

Make written records under the supervision of an RN

Recognise and respond appropriately to urgent and emergency situations

Provide escort for therapeutic leave for service users

May be requested to move to another ward within the Trust

Give verbal reports on patients care, needs and daily outcomes

Contribute to the support of patients during programmes of care/rehabilitation

Provide 1:1 support for patients to maintain safety

Communication and Relationship Skills

Support individuals equality, diversity and rights

Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times.

Enable patients to maintain contacts in the community

Maintain effective working relationships with the multidisciplinary team.

Interviewer Information Pack

Provide verbal feedback to colleagues regarding patient presentation during, for example, handover.

To attend and participate in handovers.

Interacting with patients which may involve providing information and using skills to overcome barriers in an empathetic and reassuring manner.

Analytical and Judgmental Skills

Monitor patient health and well-being and report any changes to the Nurse in Charge/Team Leader.

Planning and Organisational Skills

Work as part of a multi-disciplinary team in planning.

Undertake Safety and Security (SAS) duties if trained to do so.

Physical Skills

Can undertake de-escalation techniques.

Responsibilities for Policy and Service Development

To work within Trust and local policies and procedures.

Responsibilities for Finance

Handle patient's cash and property in line with the Trust's Standing Financial Instructions.

Responsibilities for HR – Interviewer Information Pack

May support student nurses and learners on the ward.

May participate in the internal induction and demonstration of own duties to new staff.

Responsibility for Information Resources

With support/guidance from the registered nurse can update patient records.

Research and Development

Participate in internal audits.

Freedom to Act

Works semi‐autonomously during escort duties, ability to work with a minimum of direct supervision.

QualificationsEssential Criteria

Can demonstrate the skills and knowledge gained through a minimum of 6 months' work / experience (paid/unpaid) in a care setting.

Currently hold a NVQ Level II or Higher in Health and Social Care or QCF Diploma in Health and Social Care.

Demonstrates an understanding of the issues surrounding enhanced care, cognitive impairment and person‐centred care and recovery.

Understands their duties and responsibilities under the Data Protection Act with regard to patient confidentiality.

Desirable Criteria

Can demonstrate basic IT skills.

Wider experience and diversity of care settings to ensure a variety of patient needs can be met.

Experience of updating electronic records.

Up to date or working knowledge of de-escalation techniques, can demonstrate a clear commitment to the Trust values.

Can communicate effectively with a wide range of people, including patients, carers, nurses, Occupational therapists, Managers, doctors, external consultants (e.g. CQC, Audit).

Has basic IT/keyboard skills and is able to work flexibly as service requires including reasonable moves within the service.

Equal Opportunities and EEO StatementThe Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‐class service for the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‐representation of BAME employees.

Disclosure and Barring SchemeIf the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

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Extra information

Status

Open

Education Level

Secondary School

Location

Burnley

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English