Support Worker - Complex Care and Mental Health

Job description

About the RoleAt Stepping Stones Services, we are proud to deliver high quality, outcome focused support. We work closely with local authorities, healthcare professionals, and families to provide personalised care across supported living, mental health, and complex care services.

This role has a strong focus on supporting individuals with both mental health needs and complex care requirements. You may be supporting individuals with Emotionally Unstable Personality Disorder (EUPD), Non-Epileptic Attack Disorder, Psychosis, Schizophrenia, Bipolar Disorder, alongside other complex needs. Your role will involve providing consistent, emotionally attuned support, helping those we support to manage distress, regulate emotions, and maintain their wellbeing in a safe, structured, and compassionate way.

You will work in line with positive behaviour support, trauma informed practice, and person centred care plans to promote stability, independence, and quality of life.

Our PRIDE Values

Person-Centred – Putting the individual at the heart of all decisions

Responsive – Delivering well-planned, flexible, and effective support

Innovative – Continuously learning and improving our practice

Delight – Going the extra mile to positively impact lives

Engagement – Encouraging involvement, choice, and meaningful relationships

About UsStepping Stones Services is a trusted and compassionate provider supporting individuals with mental health needs, learning disabilities, autism, physical disabilities, and complex care requirements within their own homes.

Key Responsibilities

Providing mental health support: Offer consistent emotional support, reassurance, and structure to help manage distress, anxiety, and emotional dysregulation

Supporting independent living: Encourage and assist with daily living skills such as meal preparation, budgeting, personal care, and routines

Medication support: Administer medication in line with care plans and medication protocols

Positive behaviour support: Follow PBS strategies and risk management plans to maintain safety and promote wellbeing

Maintaining a safe home environment: Support the individual to keep their home clean, organised, and accessible

Community engagement: Encourage and support access to the community, social activities, appointments, and hobbies

Promoting healthy relationships: Support positive connections with family, professionals, and the wider community

Supporting outside the home: Accompany the individual to appointments, hospital visits, holidays, or other required outings

Person-centred care: Respect individual choices, preferences, and dignity at all times

Reporting and communication: Provide regular updates to the Service Manager and ensure care plans and risk assessments are followed accurately

Role Details

Role Type: Full Time (with Part Time and Bank work available)

Hours: 16–48 hours per week

Shift Patterns: Days, Sleeps, and Waking Nights available – all on a rolling rota Mon - Sun

Location: Rotherham

Desired Skills and Qualifications

A caring, patient, and compassionate approach, particularly in supporting mental health and complex care needs

Strong communication and emotional awareness skills

Experience in mental health or complex care (desirable)

Understanding of person-centred and trauma-informed care

Ability to work both independently and as part of a supportive team

Flexibility to support individuals in and outside of the home

NVQ Level 2 or 3 in Health & Social Care (desirable)

Full UK driving licence preferred

Benefits of Working with Stepping Stones Services

Flexible Working: Full-time, permanent contracts and rolling rotas to support work/life balance

Comprehensive Training: Ongoing mental health and specialist training, including PBS support

Career Progression: Opportunities to develop and progress within a growing organisation

Supportive Team Culture: A welcoming and experienced team focused on high-quality care

Employee Assistance Programme: Free, confidential wellbeing support

Reward & Recognition Benefits

£500 Refer-a-Friend Scheme

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Extra information

Status

Open

Education Level

Secondary School

Location

Rotherham

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English