Housing Support Worker / Resettlement Officer

Job description

Housing Support Worker / Resettlement Officer

An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living.

If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker

This role is known internally as a Resettlement Worker

SALARY: £27,752 per annum + Benefits

LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations

JOB TYPE: Full-Time, Contract (until end March 2027)

WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am – 5pm

JOB OVERVIEWWe have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs.

As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability.

Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies.

You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes.

DUTIES

Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies

Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector

Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support

Multi-Agency Working: Collaborating with housing teams, support services and external partners

Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation

Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits

Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals

Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible

Record Keeping: Maintaining accurate case records and documentation

General Support Duties: Assisting with occasional reception or administrative responsibilities

CANDIDATE REQUIREMENTS

Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending

Knowledge of housing legislation, tenancy rights and welfare benefits

Strong communication skills, both written and verbal

Ability to manage workload effectively and prioritise multiple tasks

Experience building relationships with stakeholders, landlords and support agencies

Empathetic, non-judgemental and person-centred approach

Proactive and motivated with a focus on achieving positive outcomes

Ability to work independently and as part of a team

Good organisational and problem-solving skills

BENEFITS

28 days' annual leave including Bank Holidays

Contributory pension

Health Plan

OTHER REQUIREMENTSThis role requires a DBS check

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Extra information

Status

Open

Education Level

Secondary School

Location

Birkenhead

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English