Senior Healthcare Support Worker, Gynaecology Outpatients

Job description

Main area Healthcare Support Worker Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Mon - Fri (between 8am - 6pm)) Job ref 323-ACS0111-JN

Employer Ashford and St. Peter's Hospitals NHS Foundation Trust Employer type NHS Site St Peter's Hospitals NHS Foundation Trust Town Chertsey Salary £27,106 - £28,850 pa inc. HCAS Salary period Yearly Closing 03/06/2026 08:00 Interview date 11/06/2026

Senior Healthcare Support Worker, Gynaecology Outpatients
NHS AfC: Band 3
Job overview
Work as a Senior Health Care Assistant in Specialist Gynaecology Outpatients

Must have a positive attitude to Women's Health

Support care of and chaperone patients attending general and specialist outpatient diagnostic and treatment procedures

Assistance and set‐up of specialist clinics of invasive Gynaecological/ Urogynaecological outpatient procedures such as Colposcopy, Outpatient Hysteroscopy, TWR clinics; trans‐vaginal ultrasound, vulval dermatological treatments, Urodynamic investigations and flexible cystoscopy & surgical treatments

Carry out assigned tasks involving direct patient care in support of and supervised by a registered nurse

Flexible shift work, this includes working predominantly Mondays to Fridays to cover clinics, some late afternoons, and occasional Saturdays to cover the needs of the service.

Main duties of the job
The main duties of this job role are:

Specialist Clinical Duties

Communication

Infection Control Management

Equipment Handling and Management

Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North‐West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state‐of‐the‐art centre for excellence for planned surgical procedures.

Excellent pension scheme and annual leave entitlement

On‐site Nurseries

On‐site staff cafes

On‐site parking

Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Detailed job description and main responsibilities
Overview of Responsibilities

Provide a welcoming environment in the department

Demonstrate you put patients first. Make everyone feel special. Offer to help. Show kindness and respect always

Maintain the highest possible standards of compassionate and professional patient care with particular attention to privacy and dignity

Always introduce yourself with your name and designation to the patients, in the clinic rooms, at the reception and the waiting area

Ensure the waiting areas are clean safe and conducive at all times, start of the day, in between patients, clinics and at the end of the day. Ensure sufficient drinking cups

Identify patients identity and check in to department, record on Millennium Electronic Patient Records (EPR)

Check patient is well, record temperature if required. Follow current guidelines on admittance to department/clinics

Manage allocated clinic under non direct supervision of the registered nurse

Ensure any relevant patient's notes, the necessary patient details clinical forms, investigation results and other tests/procedures are accurate and available on patients arrival

Ensure that the patients are kept informed of the waiting times. Inform nurse in charge if any problems arise

Carry out routine tests / screening prior to consultations‐ urine test, pregnancy test, weight (BMI) etc.

Be competent in the use of blood pressure, pulse machine and record findings

Maintain accurate records and ensure all relevant documentation is completed, consent, correct/accurate labelling of laboratory samples

Assist in effective management of patients during examinations; invasive procedures and treatments in Gynaecology Outpatient setting with regards to personal needs

Chaperone patients undergoing clinical procedures and treatments

Assist patients with personal care and hygiene which they are unable to manage independently

Utilise appropriate moving and handling aids to reduce risk of injury to the patient and themselves

Escort patients to other departments within the hospital

Undertake assigned tasks involving direct care as directed by nurse in charge

Recognise and promote the patient's rights cultural beliefs, values and attitudes

Be aware of the Trust's Standards of Practice and Care

Maintain mandatory updates on Information Governance, manual handling, fire and cardiac arrest procedures and any other required mandatory training.

Specialist Clinical Duties

Set‐up of specialist gynaecology/urogynaecology outpatient diagnostic and treatment clinics – including particular attention to infection control; and patient & equipment safety

Assist and support operator/clinician of specialist outpatient diagnostic and treatment clinics

Routine Diagnostic Flexible cystoscopy

Includes assisting specialist nurse/clinician with invasive surgical treatments (intra‐detrusor Botulinum Toxin A Injection (Botox) and Urethral bulking (Bulkamid) under local anaesthetic)

Urodynamic procedures

Colposcopy

TWR (two week rule) clinics & Transvaginal Scan

Specialist Nurse Clinics (e.g. Vaginal pessary, TWOC (trial without catheter) / catheter care, vulval dermatology; smear; fertility; pelvic pain)

Understand potential complications and risks of said procedures

Understand processes in dealing with and reporting patient and equipment complications and incidences to the registered nurse/clinician

Be able to identify patients needs following such procedures

Undertake Venepuncture duties following completion of training and evidence of competency

Provide reassurance to patient and ensure advocacy for the patient

Ensure patients' privacy and dignity is maintained at all times

Communication

Maintain good communication with patients prior to and throughout procedures.

Verbal advice to patients regarding their procedure diagnostic and treatment should be given by the registered nurse/specialist nurse at all times, refer all advice and questions to the registered nurses/specialist nurses.

At all times, assist the trained nurses/ specialist nurses in both clinics which are/ may be taking place at the same time.

Answer the telephone in accordance to the Trust's Standards for Practice and Care in a timely and professional manner and refer all calls to the trained nurse in charge.

Communicate with patients and relatives in a courteous sensitive caring manner and refer to the nurse in charge as appropriate.

Report any complaints incidents concerns or near misses to the nurse in charge and complete online Datix.

Report to the nurse in charge any relevant changes observed in a patient's condition.

Be sensitive to the patient and their environment ensuring communication of a personal and or private nature is discreet and patient confidentiality is maintained at all times.

Be aware of current hospital procedures on fire cardiac arrest and manual handling and to take appropriate action.

Ensure confidentiality at all times.

Other Duties

Be responsible for maintaining and promoting the tidiness and cleanliness of all patient areas including clinics /treatment rooms, store room, sluice and waiting area.

Check equipment daily to make sure all equipment are in working order. Inform the appropriate person/service department if not working.

Check clinic rooms are well stocked before clinics start.

Take responsibility on a rotational basis:

Annual service of the medical equipment

6 monthly change of the smoke extractor filters

Stock/supplies/stationary order using the current IT system / Oracle.

Pathology stock – swabs, cytology /histology/ urine specimen pots

Hand hygiene audit

Other shared and expected responsibilities:

Photocopy and stock up stationary in clinics

Daily stock clinics with consumables and instruments

Put clean sterilised instruments away in their appropriate place

Ensure the sluice is clean and safe and used instruments in correct storage boxes

Check expiry dates on everything in use i.e. Consumables, stocks/supplies/sterilised packs etc.

Adhere to infection control policy and procedures demonstrating an understanding precautions and good hand hygiene.

Participate in clinical audits as required by the Trust Women's Health and Quality Assurance Team.

Undertake as required collection and removal of laundry and rubbish.

Undertake the movement of specimens to pathology department.

Undertake movement of health records.

Measure for the protection of themselves and the patients.

Adhere to Trust Code of Conduct.

Follow safe working practices and to take reasonable.

Be aware of and contribute to the protection of vulnerable adults/individuals from abuse. Inform nurse in charge.

Be aware of Health and Safety policy. Contribute to health safety and security of individuals and their environment.

Undertake ordering of delegated supply items as directed by nurse in charge using current IT system.

Undertake mandatory training as required.

Participate in NVQ or equivalent programmes and relevant study days as required.

Be smart in appearance and wear the correct uniform in accordance with the Trust Uniform and Dress Code policies.

Display name and ID badge at all times.

Person specification
EXPERIENCE & KNOWLEDGE

Experience: Working in an outpatient diagnostic clinic setting

Knowledge: Understanding of Trust vision and values and gynaecology/urogynaecology procedures

EXPERIENCE AND KNOWLEDGE

Competency in support & assistance of all Outpatient Gynaecology/Urogynaecology diagnostic procedures and treatments; higher competency in support and assistance of OP diagnostic flexible cystoscopy & surgical treatments

Achieve competency to undertake venepuncture duties

Basic IT skills

QUALIFICATION AND TRAINING

Level 2 or equivalent English and Maths

Recognised level 3 qualification

Care Certificate achieved through NHS

Level 3 Health and Social Care qualification

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Extra information

Status

Open

Education Level

Secondary School

Location

Chertsey

Type of Contract

Full-time jobs

Published at

06-06-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English