Customer Relations Manager

Job description

Customer Relations Manager

Hertfordshire

£45-50k per annum w/ OTE of £75k per annum +

A premium elderly care provider is seeking an experienced Customer Relations Manager to join one of its flagship luxury care communities.

This is a fantastic opportunity for a commercially minded relationship-builder who is passionate about delivering exceptional customer experiences whilst supporting occupancy growth within a high-quality care environment.

Working closely with the Home Manager and senior leadership team, you will play a key role in developing community partnerships, managing enquiries, conducting tours, supporting admissions and ensuring prospective residents and families receive an outstanding experience throughout their journey.

Key Responsibilities:

• Drive occupancy through effective enquiry management and relationship building
• Develop and maintain strong relationships within the local community
• Build referral networks across healthcare, community and professional services
• Manage and nurture prospective resident enquiries through to admission
• Conduct high-quality home tours for prospective residents and families
• Coordinate community engagement activities and events
• Support local marketing initiatives and campaigns
• Maintain accurate CRM records and sales pipelines
• Work collaboratively with operational teams to ensure a seamless customer journey
• Act as a brand ambassador within the local market

About You

We are keen to speak with individuals who have experience within:

• Care homes
• Retirement living
• Private healthcare
• Luxury hospitality
• Health & wellbeing services
• High-end customer service environments

You will be:

• A natural relationship builder
• Commercially aware and target-driven
• Passionate about customer experience
• Highly organised with excellent communication skills
• Confident engaging with residents, families and professionals
• Comfortable networking and representing a premium brand
• Motivated by delivering exceptional outcomes

What's on Offer?

• Competitive basic salary
• Performance-related bonus
• Opportunity to join a respected and growing organisation
• Supportive senior leadership team
• Meaningful role helping families make important life decisions
• Excellent career development opportunities

For a confidential discussion, please contact Corrie Keable at Aiyara Partners.

Extra information

Status

Open

Education Level

Secondary School

Location

Hertfordshire

Type of Contract

Full-time jobs

Published at

11-06-2026

Profession type

Health / Medical

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English