Clinical Governance Advisor | Part-Time

Job description

About New Health

New Health is the consumer health and online pharmacy service of MedPal AI plc (AIM: MPAL), a UK-listed digital health and pharmacy company. We make good healthcare easier to get. UK-registered clinicians work alongside a clinician-trained AI assistant available on WhatsApp, covering everyday health needs - from clinician-led weight management to men's hair loss, men's sexual health, and more. Every consultation is reviewed by a UK clinician.

Every prescription is signed off by a UK clinician. Every medication is dispensed from our own automated UK pharmacy hubs in Runcorn and Swaffham, regulated by the General Pharmaceutical Council. Our AI is trained by clinicians, not in place of them.

The Role

This is a senior advisory position working directly with our Head of Clinical Services and leadership team. You'll review our existing governance arrangements, identify gaps, implement improvements, and help establish the infrastructure expected of a high-quality, CQC-registered digital healthcare provider.

Immediate start. Part-time, 15 hours per week. Fully remote, with occasional attendance at our London office (180 Strand, WC2R).

Must be located in England, you must have a right to work in the UK. We are unable to provide visa sponsorship for this role.

Key Responsibilities

Clinical Governance & Quality

• Review and strengthen clinical governance systems and processes
• Develop, review, and maintain clinical policies, SOPs, and governance documentation
• Implement governance frameworks that are scalable and inspection-ready
• Establish governance reporting, action tracking, and quality improvement processes

Risk Management

• Maintain and develop organisational and clinical risk registers
• Identify emerging clinical, operational, and regulatory risks
• Support incident investigation, root cause analysis, and organisational learning
• Ensure governance controls keep pace with organisational growth

Audit & Assurance

• Develop and implement clinical audit programmes
• Review prescribing, patient safety, and compliance data
• Produce governance reports and recommendations
• Monitor completion of governance actions and quality improvement initiatives

Regulatory Readiness

• Lead New Health's CQC registration programme
• Conduct governance gap analyses against CQC and GPhC expectations
• Prepare documentation and evidence packs for inspections and regulatory reviews

Clinical Safety & Compliance

• Advise on governance arrangements for remote prescribing services
• Support medicines governance and patient safety processes
• Review safeguarding, complaints, and incident management arrangements
• Provide independent assurance and challenge to clinical leadership

About You

You will have:

• Significant experience in clinical governance, healthcare quality, patient safety, or regulatory compliance
• Strong working knowledge of UK healthcare regulation
• Experience within CQC-regulated services or supporting a CQC registration process
• Familiarity with GPhC standards and remote healthcare delivery
• Experience conducting audits and leading quality improvement projects
• Excellent written communication and policy-development skills
• The ability to work independently and influence senior stakeholders

Desirable:

• Former CQC Inspector or Registered Manager / Responsible Individual
• Experience in digital health, telemedicine, or online pharmacy
• Pharmacist Independent Prescriber, nurse prescriber, or healthcare compliance specialist background
• Experience supporting AI-enabled healthcare services

Why Join New Health?

• Shape the governance of a fast-growing digital healthcare provider from the ground up
• Influence clinical and operational decisions at leadership level
• Build systems rather than simply maintain them
• Fully flexible, remote working
• Join an ambitious, clinician-led team committed to safe, accessible healthcare

To Apply

Remuneration: Hourly rate commensurate with experience.

Send your CV and a brief note on your governance experience to prakash@medpal.co.uk or apply directly via LinkedIn.

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Full-time jobs

Published at

13-06-2026

Profession type

Health / Medical

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English