Head of Sales

Role Overview

As the Head of Sales you will be required, through a strategic and hands on approach, to manage the sales environment, the people and the process to maximise the profit opportunity and customer satisfaction.

Key Responsibilities

• To manage the sales process in order to maximise gross profit earning potential
• To manage the sales environment and ensure compliance with the Sales Process
• To meet prospective and existing customer
• To manage the sales team to ensure all F&I and insurance related products are offered to every customer
• To ensure compliance with the FCA Regulations
• To ensure a daily sales meeting is carried out each morning
• To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards
• To be fully compliant with Mystery Shop Standards as set by our Brand partners
• To manage the process of vehicle ordering of new cars and the stock control of new and used vehicles. To conduct a monthly review with each Sales Executive
• To carry out appraisals of used vehicles as necessary
• To handle dissatisfies customers professionally and resolve any complaints in a timely manner.
• To ensure the Dealerweb system is completed, updated and utilised to maximum effect.

What's in it for you?

• Access to our in-house training academy for everyone
• Electric Vehicle (EV) Training levels 1-4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

• Strong background in sales management
• Excellent communication and leadership skills
• Proven track record of achieving sales targets
• Ability to work well under pressure and have a strong attention to detail