Diagnostic Appointment Administrator - Neuroradiology

Diagnostic Appointment Administrator - Neuroradiology

NHS AfC: Band 3

Main area Neuroradiology Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Alternating weekly shifts: 0800-1600 and 0930-1730) Job ref 213-Division-A-8084638

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital NHS Foundation Trust Town London Salary £31,554 - £33,270 per annum inc HCA Salary period Yearly Closing 28/07/2026 23:59

Job overview

Applications are invited to join our friendly, hard-working team of Diagnostic Appointment Administrators in Neuroradiology based at Denmark Hill.

This is a full-time, 37.5 hours per week post, our admin team work alternating shifts of 0800-1600 and 0930-1730.

The ideal candidate will possess excellent team-working, organisational, communication and problem-solving skills, will be hard working with a keen attention to detail and should be calm, friendly and eager to develop positive working relationships with all levels of staff.

This is an excellent opportunity for an ambitious administrator to join a department that is undergoing exciting developments. The successful applicant will be expected to have experience in working within a busy hospital service or equivalent setting. Experience of a busy outpatient service would be preferable.

Main duties of the job

• Coordinating appointments using the Epic System.
• Ensuring all patients are accurately placed on the waiting list on the Epic system.
• Monitoring patients in the waiting area, responding to their needs and alerting appropriate members of staff if patient is in need of assistance.
• Printing and sending out DNA (Did Not Attend) letters.
• Providing preparation and instructions to patient where necessary.
• Reporting equipment/system faults to the IT Department.
• Ensuring area changes are communicated to receptionist taking over at end of two week rotation.
• Welcoming patients, staff and all other visitors to the reception desk, dealing with all enquiries in a kind and courteous manner.
• Checking personal details and updating them when booking an appointment or when the patient attends on the Epic system.
• Dealing with all referral forms in accordance with the department policies and procedures.
• Reading, interpreting information on referral forms and becoming familiar with terminology.
• Ensuring all GP request forms are scanned for reporting purposes.
• Collecting and dealing with post.
• Taking post to the post room to ensure prompt delivery of appointment letters.

Detailed job description and main responsibilities

General

• The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
• At King’s we are a kind, respectful team.

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At King’s, we want to create an environment where everyone feels valued, respected and welcomed.

Safeguarding

The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;

• Attending mandatory training on safeguarding children and adults.
• Familiarising themselves with the Trust's processes for reporting concerns.
• Reporting any safeguarding child or adult concerns appropriately.

Infection Control Statement

The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.

The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.

These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.

Person specification

Education and Qualifications

• Educated to GCSE/ O level or equivalent work-based experience.

Knowledge and Experience

• Working as part of a team/busy environment.
• Working to strict deadlines.
• Knowledge/experience of working in an NHS setting.
• Competent in use of the Epic system.

Skills and Competencies

• Good interpersonal skills.
• Excellent attention to detail.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.