Customer Experience Coordinator

Job description

National Accounts Coordinator

We are looking for an organised and customer-focused National Accounts Programme Coordinator to support our national customers and help ensure services are delivered smoothly.

Working closely with Account Managers and teams across the business, you will coordinate customer requests, manage customer portals, monitor KPIs, and keep customers updated on progress.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  o Pension plan (up to 7% employer match)
  o Life assurance
  o Employee assistance program
  o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

What you'll be doing:

• Building positive relationships with national customers and acting as a key point of contact for day-to-day queries
• Managing customer portals and maintaining accurate records
• Coordinating activities across multiple internal teams
• Monitoring KPIs and producing customer reports
• Handling reactive customer requests and helping resolve issues
• Working alongside Account Managers to deliver a great customer experience

What we're looking for:

• Strong communication and organisational skills
• A proactive, customer-focused approach
• Ability to manage multiple priorities and stakeholders
• Good reporting and analytical skills
• Strong Microsoft Excel skills
• Experience working with customer portals or account coordination is desirable

This is a great opportunity for someone who enjoys building relationships, keeping things organised, and ensuring customers receive excellent service.
 

About Johnson Controls
 

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

21-07-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English