Housing Support Worker

Job description

Housing Support Worker Day Shift Only
A rewarding opportunity for a caring, resilient and person-centred support professional to help customers living in supported accommodation sustain their tenancies, build independence and access the right support.
If youve also worked in the following roles, wed also like to hear from you: Supported Housing Officer, Support Worker, Tenancy Support Worker, Supported Accommodation Worker, Housing Support Officer, Independent Living Support Worker, Residential Support Worker, Community Support Worker, Housing Support Assistant, Tenancy Sustainment Officer
SALARY: £26,420 to £27,810 per annum + Paid Mileage + Benefits
LOCATION: Fully Office Based in Newbury and Thatcham
Driving Licence & Travel: A driving licence and access to a vehicle are desirable, as travel between schemes in Newbury and Thatcham may be required. However, this is not essential, provided candidates can reliably travel to both locations. Mileage expenses are reimbursed in line with company policy.
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours | MondayFriday 9am5pm | No evening or weekend shifts
JOB OVERVIEW
This is a rewarding opportunity for a Housing Support Worker to deliver high-quality, person-centred support to customers living in supported accommodation.
As the Housing Support Worker, you will help clients sustain their tenancies by promoting independence, freedom and choice, while ensuring they understand the support available, their responsibilities and their tenancy or occupation arrangements.
The Housing Support Worker will also work closely with health professionals, partner agencies, colleagues and key stakeholders to support positive outcomes, maintain effective communication and respond appropriately to safeguarding concerns.
DUTIES
Your duties as Housing Support Worker include:
Assess Referrals: Engage with prospective clients using a person-centred approach and liaise with health professionals, agencies and colleagues as appropriate
Support Tenancy Sustainment: Ensure prospective and current clients understand their support options, financial obligations, rights and responsibilities
Review Support Plans: Agree and review Independent Living Plans and Risk Assessments, delivering contracted support to achieve required outcomes
Coordinate Wraparound Support: Take follow-up action and work with external agencies and internal departments where additional support is needed
Maintain Partnerships: Build and maintain links with partner agencies and key stakeholders to support strong communication and co-operation
Respond to Safeguarding Concerns: Report concerns relating to vulnerable people using the correct procedures and attend case conferences or meetings as required
Maintain Records: Complete and submit relevant documentation and records accurately and on time
Support Service Standards: Empower clients to help maintain the safety, security and cleanliness of the accommodation, including reporting repairs where necessary
Handle Complaints: Manage complaints and representations in line with policy and undertake investigations where required
CANDIDATE REQUIREMENTS
ESSENTIAL
Working knowledge and understanding of how to support people in achieving and maintaining independence
Experience of providing support to diverse client groups
Experience of working with clients experiencing substance misuse and mental health needs
Educated to GCSE level or equivalent in Maths and English, Grades A* to C
Ability to work under own initiative
Ability to network and build strong relationships with partner agencies, the community and key stakeholders
Good organisational skills, including time management and the ability to meet targets
Ability to communicate effectively at different levels
Ability to use IT packages and management information systems
Ability to deal with distressed and aggressive clients
Strong relationship skills, including empathy, mutual acceptance, supportive and constructive challenge, and a positive expectation for the future
Professional and values-led, with integrity, inclusivity and respect for diversity
DESIRABLE
Housing or support related qualification
Driving licence and use of own transport
This role requires an enhanced DBS
BENEFITS
25 days holiday (Plus Bank Holidays)
Paid mileage if using own car for work purposes
Up to 8% contributory pension
Investment in your learning and development
Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15004
Full-Time, Permanent Social Care and Supported Housing Jobs, Careers and Vacancies. Find a new job and work in Newbury, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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Extra information

Status

Open

Education Level

Secondary School

Location

Newbury

Type of Contract

Full-time jobs

Published at

13-08-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English