Customer Relationship Management Manager

Job description

CRM Manager (Contract)

I'm currently recruiting for an experienced CRM Manager to join a fast-paced retail business on an initial 3-month contract.

This is a hands-on role where you'll take ownership of the end-to-end delivery of high-volume CRM broadcast campaigns, managing segmentation, stakeholder approvals, campaign execution, QA processes, and driving operational improvements across the CRM function.

You'll also play a key role in coaching a team of CRM builders, implementing best practices, creating documentation, improving campaign efficiency, and introducing structured reporting and quality assurance processes.

✅ Strong hands-on Ometria/BRAZE experience required

✅ Experience delivering high-volume CRM campaigns

✅ Confident managing stakeholders and campaign sign-off processes

✅ Ability to drive process improvements and operational excellence

✅ Previous retail or eCommerce experience highly desirable

West London (3 days in office, 2 days from home)

£250+ per day

Initial 3-month contract

Inside IR35

⚡ ASAP start

If you're an experienced CRM professional with strong Ometria expertise and are available for a new contract opportunity, I'd love to hear from you.

Please get in touch directly or send me a message for further details.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

26-08-2026

Profession type

Advertising / Marketing / PR

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English