Air Logistics Healthcare Operational Care Specialist - night shift

Job description

QuickSTAT - Air Logistics Healthcare Operational Care Specialist - night shift
Job description:
In this role, you'll be responsible for overseeing and coordinating all QuickSTAT operational activities, making sure everything runs smoothly and in line with company policies. You'll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position has the following shift pattern - 4 of 4 off, 19.30h - to 7.30h.
How you create impact Work as part of the daily operations of the LHR Control Tower team.
Managing daily email volumes in the Control Group inbox.
Develop and implement customer focused operational policies and procedures
Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
Monitor accuracy of reporting and data base information
Co-ordinate customer service projects and initiatives
To ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures
What we would like you to bring Experience in Customer Service
Knowledge of freight forwarding is a plus
Excellent understanding of World Geography and awareness of different time zones
Excellent time management and problem solving skills
Good communication skills and analytical ability
Ability to take initiative
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus bank holidays
2 volunteering days per year
3 x Life Assurance Option if you join the KN Route2 pension scheme
A tailored personal development and training programme.
Trusted and empowered to deliver and be your best.
We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
Enhanced Maternity/Paternity Leave
Childcare Vouchers
Cycle to work scheme
Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

Extra information

Status

Open

Education Level

Secondary School

Location

Staines-upon-Thames

Type of Contract

Full-time jobs

Published at

17-10-2026

Profession type

Health / Medical

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English