Mental Health Support Worker (Crisis) – Cafe & Helpline

Job description

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we'd love to hear from you.
Nightlight Crisis Café/Helpline Support Worker Reference: 389 Responsible to: Nightlight Crisis Café/Helpline Coordinator Contract: Permanent Hours: Part-Time. Between 15 hours – 30 hours per week Work Pattern: 17:30 – 01:30, working across a 7-day flexible rota including some weekends Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time) Working base : Watford, Stevenage, Ware or Hatfield Crisis Café (with expectation to travel to other sites where necessary, with mileage paid when not working at base).
About the Role
You will be a key member of the staff team delivering the Nightlight Mental Health Crisis Services. Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind's values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to sup...

Extra information

Status

Open

Education Level

Secondary School

Location

Stevenage

Type of Contract

Full-time jobs

Published at

02-11-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English